Job Description

Location: Remote

Job Type: Part-Time

Days: Monday-Sunday 

About Us:

We’re hiring! Arrae is a leading wellness brand specializing in 100% natural supplements to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Part-Time Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout the weekend. We pride ourselves on delivering top-notch customer service and fostering positive relationships with our customers.

Responsibilities:

• Handling incoming customer inquiries via phone, email, and chat
• Providing accurate information about our products/services and assisting with product selection
• Processing orders, returns, and exchanges in a timely manner
• Resolving customer complaints and issues effectively and professionally
• Updating customer accounts and maintaining accurate records
• Collaborating with other departments to ensure customer satisfaction and resolve complex issues
• Adhering to company policies and procedures at all times

Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Customer-focused mindset with a passion for delivering exceptional service
• Previous experience in customer service or related field preferred
• Proficiency in Google Suite and CRM software

How to Apply:

Interested candidates should submit their resume, portfolio, and a brief cover letter outlining their relevant experience and why they would be a valuable addition to our team. Please send your application to careers@arrae.com with “PART-TIME CUSTOMER SUPPORT SPECIALIST” in the subject line.

ARRAE, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Tags

Similar Jobs