Job Description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

As a Client Manager in our Commercial Insurance division, you will be responsible for delivering exceptional service to our U.S.-based clients. Working closely with producers, underwriters, and internal support teams, you will manage a portfolio of commercial accounts, ensuring all aspects of coverage, renewals, claims, and policy servicing are handled with accuracy and efficiency. Your role is essential in maintaining strong client relationships and ensuring client satisfaction throughout the insurance lifecycle.

What will you be doing?

Client Relationship Management

• Serve as the primary day-to-day contact for a designated book of commercial clients.
• Build and maintain strong client relationships through proactive communication and issue resolution.
• Attend client meetings (virtually or in person) as required.

Policy Servicing & Renewals

• Manage the full renewal process including gathering underwriting information, marketing to carriers, and presenting proposals.
• Process policy changes, endorsements, certificates of insurance, and audits in a timely and accurate manner.
• Coordinate with insurance carriers to obtain quotes and negotiate terms.

Documentation & Compliance

• Maintain complete and accurate client files within the agency management system (e.g., EPIC, AMS360).
• Ensure all documentation complies with industry and regulatory standards.

Claims Support

• Act as a liaison between clients and claims adjusters to ensure smooth claims handling.
• Monitor claims status and update clients on progress.

Cross-functional Collaboration

• Work closely with producers, account executives, and other team members to ensure seamless service delivery.
• Participate in training, process improvement, and departmental meetings.

What are we looking for?

Qualifications:

• Minimum 3+ years of experience in commercial lines insurance, preferably within a brokerage environment.
• Strong knowledge of U.S. insurance markets, coverages, and underwriting guidelines.
• Active Property & Casualty insurance license (U.S. state-specific, as applicable).
• Exceptional customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with agency management systems (e.g., EPIC, AMS360, Sagitta).
• Solid understanding of key commercial coverages (GL, Property, Auto, WC, Umbrella, E&O, etc.).
• Ability to work independently and handle multiple priorities under pressure.

Preferred Qualifications:

• Designations such as CIC, CISR, ARM, or equivalent.
• Experience with middle-market and large commercial accounts.
• Familiarity with surplus lines and E&S markets.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .

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