Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Support Technician - Aviation
· 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
Provides aircraft on ground (AOG) coverage.
· Analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
· Resolve tooling and support equipment questions and troubleshoot engine systems.
· Process customer requests for assignment to applicable subject matter experts.
· Provide AOG parts availability and quotations.
· Coordinate with Distribution Center for AOG parts orders.
· Monitor phone lines and direct customer inquiries to the appropriate teams/departments.
Qualifications we seek in you!
Minimum Qualifications
· Excellent written and verbal communication skills
· Ability to work independently
· Excellent PC skills, experience using MS Office, MS Outlook and Excel.
· Must be able to work on weekends and 2nd shift as needed.
Preferred Qualifications
· Experience in Aerospace/Airline operations.
· General understanding of gas turbine systems and operating principles
· Acceptable candidates must provide one of the following certifications:
o 2-yr technical / associates degree
§ Preference given for mechanical/ aerospace related study
o Experienced aviation technician
§ A&P Certification, no experience necessary.
§ Alternate to an A&P Certificate is experience in Military aircraft maintenance
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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