Job Description

RETAIL STORE MANAGER

MEADOW

MEADOW is a luxury women’s clothing store specializing in  ready to wear, shoes, accessories, fine jewelry and skincare. We are looking for a  Retail Store Manager who is passionate about customer service, fashion, and driving sales in a boutique retail environment. This role requires a leader who can drive sales, oversee daily store operations, inspire a team of approximately 3-10 employees, and create an elevated shopping experience for our clientele.

KEY RESPONSIBILITIES (including but not limited to)

SALES & CUSTOMER EXPERIENCE

· Lead and motivate the team to achieve sales goals while delivering an exceptional shopping experience.

· Develop and implement sales strategies and promotions to maximize customer engagement and revenue.

· Provide personalized service for high-end clientele.

· Train and coach staff on product knowledge, selling techniques, and luxury customer service standards.

· Build and maintain strong, long-term relationships with high value clients through personalized service and follow-ups. 

STORE OPERATIONS & INVENTORY MANAGEMENT

· Oversee inventory levels, ensuring stock is well-managed, replenished, and displayed beautifully.

· Maintain visual merchandising standards to create an inviting and aesthetically pleasing store environment.

· Ensure operational efficiency, including order fulfillment and accurate POS system usage.

· Monitor sales reports, track key performance metrics, and identify areas for growth.

TEAM LEADERSHIP & DEVELOPMENT

· Recruit, hire, and train new team members (as needed), fostering a positive and collaborative work environment.

· Develop staff schedules to optimize store coverage and meet business demands.

· Provide ongoing feedback, performance coaching, and professional development for employees.

· Train and coach the sales team on effective clienteling techniques, including outreach, and personal shopping services.

MARKETING & BRAND REPRESENTATION

· Serve as a brand ambassador, ensuring the store maintains its luxury image and impeccable customer service.

· Engage with the community and local influencers to drive store awareness.

· Manage and plan all instore and off-site events including; pop-ups, trunk shows, non-profit collaborations

· Manage Meadow Social Media Accounts – posting & curating relevant content, and replying to DM’s

· Maintain detailed client profiles, and purchase histories to be able to provide tailored recommendations to yourself and your sales team for future outreach.

· Utilize CRM tools, email, and phone outreach to engage with clients and inform them of new arrivals, exclusive events, and special promotions.

QUALIFICATIONS & SKILLS

MUST HAVE

· Proven experience in retail management, preferably in luxury fashion, or boutique environments.

· Strong sales leadership and ability to motivate a team.

· Excellent communication and interpersonal skills to interact with high-end customers and staff.

· Visual merchandising expertise with an eye for design and presentation.

· Experience with POS systems and retail management software.

· Passion for luxury fashion & retail excellence.

· Shopify experience is a plus.

· Ability to work full-time in San Antonio. (min 40 hours per week)

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