Job Description

About xFact

xFact, Inc. is a rapidly growing company serving various Government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services.

At xFact, we are committed to leveraging advanced technologies such as AI, machine learning, and cloud computing to deliver efficient, scalable, and user-friendly solutions. Our collaborative approach involves working closely with clients to understand their unique needs and tailor our products and services accordingly. We value creativity, agility, and excellence, fostering a culture that encourages continuous learning and growth.

Our team comprises talented professionals from diverse backgrounds who are passionate about making a positive impact through technology. We offer a supportive work environment with opportunities for professional development, career advancement, and the chance to work on meaningful projects that serve the public good.

Join us at xFact and be a part of a forward-thinking company dedicated to driving innovation in the public sector.

Role Summary:

The Public Health SME will provide deep subject matter expertise to support the Salesforce Public Sector Solutions (PSS) & Data Analytics implementation for the Massachusetts Department of Public Health, Office of Local and Regional Health (OLRH). This individual will serve as a bridge between public health practice and technology, ensuring that the Salesforce platform reflects the real world needs of local and regional public health agencies.

Success in this role requires not only technical understanding of public health programs but also a high degree of empathy, collaboration, and cultural competence. The ideal candidate will work closely with diverse stakeholders including state officials, local health departments, and implementation partners, with the ability to listen actively, build consensus, and translate program needs into actionable system designs. A collaborative spirit and a commitment to health equity are critical.

Key Responsibilities:

Public Health Program Expertise

• Serve as a trusted expert on local public health programs, policies, and operations within Massachusetts.
• Translate DPH OLRH programmatic goals, regulations, and data collection requirements into system specifications.
• Ensure that system design supports the core tenets of OLRH's Framework for Local Public Health and aligns with statutory requirements and reporting obligations.

Salesforce Project Collaboration

• Collaborate with Business Analysts, Product Managers, and Developers to co-design user stories, workflows, and validation rules grounded in actual public health operations.
• Participate in agile sprint ceremonies (backlog grooming, sprint planning, demos, UAT) to ensure platform development remains aligned with OLRH needs.
• Guide the structuring of case management and service tracking modules in Salesforce to reflect local board of health functions.

Change Management & Training

• Support training content development for local public health staff and OLRH personnel by ensuring public health relevance and accuracy.
• Participate in knowledge transfer sessions and stakeholder briefings, representing the public health perspective on system decisions.
• Promote system adoption by helping end users connect system features to their daily public health responsibilities.

Stakeholder Engagement

• Work directly with OLRH program directors, local public health authorities, and community partners to gather feedback, clarify needs, and co-develop solutions.
• Act as a champion for the local public health perspective during technical discussions and decision making.

Required Qualifications:

• Experience supporting technology modernization efforts in public health settings.
• Minimum 5 years of experience working in or with state/local public health agencies (preferably Massachusetts).
• Demonstrated understanding of local board of health operations, public health assessments, and service delivery.
• Strong communication skills and ability to collaborate across technical and non-technical teams.

Preferred Qualifications:

• Master’s or Doctoral degree in Public Health, Epidemiology, Environmental Health, or a related field.
• Familiarity with Salesforce Public Sector Solutions (PSS) or prior involvement in a Salesforce or Data analytics implementation project.
• Knowledge of Massachusetts public health systems, laws (e.g., M.G.L. c.111), and OLRH strategic priorities.
• Strong understanding of Massachusetts’ , particularly its emphasis on shared services, data driven decision making, and strengthening local public health capacity.

Other requirements

This is a hybrid role, offering the flexibility to work from home and from our office located in North Andover, MA. The specific days in the office will be determined based on team needs and individual preferences.

· Must be legally authorized to work in the United States.

· Must pass Criminal background check.

Perks working with xFact, Inc.

· Competitive salary and benefits package.

· Health insurance

· Dental insurance

· Vision insurance

· xFact 401(k) Plan

· Flexible Spending Account Plan (FSA)

· Paid time off – accrued.

· Sick Leave.

· 13 days paid state & federal holidays.

· Paid Family and Medical Leave

· Military Leave (USERRA)

· Opportunity to work on cutting-edge technology.

· Work with a talented, empathetic, compassionate, and supportive team.

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