In this role, you will be expected to engage with clients and interact with the Business, Compliance, Credit, Legal and Operations stakeholders to ensure effective onboarding of clients. You will need to be a quick learner and understand the regulatory environment, including multiple new regulations, to identify risk and escalate concerns while ensuring to protect the firm and our clients. They will be required to have the ability to prioritize, meet deadlines and communicate to all levels of the organization. Key responsibilities being:
Ensure due diligence is performed to comply with "Know Your Customer” regulations
Develop expertise in the Firm's Anti Money Laundering/Customer Identification due diligence policies
Approve the opening of new accounts
Design procedures to reflect changing regulatory requirements
Devise and implement process improvement efficiencies
Coordinate with internal and external clients to obtain relevant onboarding requirements
Reaching out to obtain AML information and documentation from the client/business
Answering queries about client accounts/relationships
Project management ranging from small enhancements to large-scale, global initiatives
Ensure all communication is of the highest professional standard to maintain client service excellence
Timely and effective escalation of potential relationship issues and devising possible resolutions
Taking responsibility for delivering against commitments
Participate in regular meetings to maintain clarity and consistency surrounding workflow
Develop required reporting and identify and implement efficiencies
Skills: Skills
Client Service: Proven ability to build global relationships and communicate complex issues to a wide array of clients with differing levels of product experience.
Communication: Strong communication, organizational, and interpersonal skills with the confidence to engage professionally and persuasively with clients and senior figures within the firm.
Leadership Capabilities: Ability to think critically and apply thought leadership
Accountability: Self-motivated and proactive team player who takes ownership of projects with the aptitude to manage clients' expectations and follow-through with professionalism
Team Player: Thrives in a teamwork-oriented environment and works well under pressure
Operational Experience: Onboarding, operational and/or reconciliation experience is a plus
Analytical Skills: Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.
Business Intelligence: Ability to analyze data and configure operational metrics through self-service tooling. Experience with Alteryx, Tableau, SQL, Data Warehousing, Defensive Design Methods and RPA robotics is also a plus.
Technical Skills: Expertise in Microsoft Office (Outlook, Word, Excel, and PowerPoint) required and the ability to work with web-based applications
Process Improvements: Driving Regulatory Implementation, Orchestration and Workflow Uplifts
Results-Oriented: Ability to handle time-sensitive projects while focusing on the quality of work delivered, and helping lead projects to a successful conclusion
Professional Maturity: Ability to manage confidential information with excellent judgment
Prioritization: Deadline driven with the ability to multi-task and work in a fast-paced environment
Languages: Spanish/Portuguese preferred
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