Job Description
Responsibilities for this Position
Location: USA VA Ashburn
Full Part/Time: Full time
Job Req: RQ209900
Type of Requisition: Pipeline
Clearance Level Must Currently Possess: Other
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: SSBI (T5)
Job Family: Cyber and IT Risk Management
Job Qualifications: Skills: Network Infrastructures, Network Operations, Network Operations Center (NOC), Network Performance, Routers
Certifications: None
Experience: 6 + years of related experience
US Citizenship Required: No
Job Description: INCIDENT AND INTRUSION MANAGER
As an Incident and Intrusion Manager, you will be part of a program that provides ongoing support for Custom and Border Protection's (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise.
This role is contingent upon contract award expected in early 2026.
KEY RESPONSIBILITIES/TASKS:
- Responsible for managing the lifecycle of all network infrastructure problems.
- Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
- Responsible for performing trend analysis of incidents to prevent future incidents from happening.
- Responsible for problem identification, recording, investigation and diagnosis.
- Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
- Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
- Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
- Responsible for ensuring that all problems are properly resolved and closed.
- Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
WHAT YOU'LL NEED TO SUCCEED
Bring your cyber expertise and drive for innovation to GDIT. The Incident and Intrusion Manager must have:
- Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CompTIA
- Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
- A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.
The likely salary range for this position is $144,410 - $195,378. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA VA Ashburn
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI279539410
INCIDENT AND INTRUSION MANAGER
As an Incident and Intrusion Manager, you will be part of a program that provides ongoing support for Custom and Border Protection's (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise.
This role is contingent upon contract award expected in early 2026.
KEY RESPONSIBILITIES/TASKS:
- Responsible for managing the lifecycle of all network infrastructure problems.
- Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
- Responsible for performing trend analysis of incidents to prevent future incidents from happening.
- Responsible for problem identification, recording, investigation and diagnosis.
- Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
- Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
- Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
- Responsible for ensuring that all problems are properly resolved and closed.
- Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
WHAT YOU'LL NEED TO SUCCEED
Bring your cyber expertise and drive for innovation to GDIT. The Incident and Intrusion Manager must have:
- Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CompTIA
- Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
- A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.
The likely salary range for this position is $144,410 - $195,378. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA VA Ashburn
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI279539410
Job Tags
Full time, Contract work, Temporary work, Part time, Immediate start, Remote work, Worldwide, Flexible hours, Night shift,