Job Description

Job Title: Help Desk Specialist

Employment Type: Direct Hire

Location: Dallas, TX – Hybrid, (1 week onsite, 1 week remote)

Shift: 10a-7p

Salary Range: $60-75k base

Benefits:

• Medical, Dental, Vision
• 401k
• PTO
• Holiday

Summary:

Akkodis is seeking a Help Desk Specialist for a DIRECT HIRE position based in Downtown Dallas, TX. This job will be a hybrid role, with a 1-week onsite and 1-week remote rotation. The desired candidate will have 3+ years of help desk support experience in a Microsoft environment. The specialist will be the first point of contact for customer technology requests via telephone or email. You will respond to customer requests and solve technology issues, while taking detailed notes in the ticketing system.

This is an excellent opportunity with an exciting organization.

***Rotating hybrid schedule***

***10a-7p shift***

***On-call every 5 weeks***

Responsibilities:

• Provide 1st and 2nd level support for approved applications and technology equipment.
• Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure.
• Produce documented details of all service calls in the ticketing system.
• Advanced MS Office Skillset -- Certifications in Word and Outlook preferred. Microsoft 365 preferred.
• Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades.
• Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups.
• Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side.
• Create and maintain Knowledge Base articles for end user support issues.
• Monitor support issues related to the assigned applications.
• Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues.

Required Skills:

• Technical degree or equivalent experience
• Excellent tenure REQUIRED, job stability is key
• 3+ years’ experience in applications, hardware, operating systems, smartphones, printers, etc.
• 3+ years’ experience in Microsoft 365 products (Windows, Office, Outlook, etc.)
• A+ Certification or other similar Microsoft certifications a plus
• 100% phone and remote support, NO HANDS-ON WORK
• Strong written and oral communication skills the ability to support the executive level
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Ability to research and test new technologies and solutions
• Time management and organizational skills

If you are interested in this Help Desk Specialist Job, then please click apply through Akkodis.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.

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