Finance Customer Support Specialist (Call Center)
Who is Sam :
Sam connects talented professionals with high-growth technology companies. Our clients rely on us to provide skilled experts who deliver exceptional results and elevate user experience in fast-paced, startup environments.
Role Overview :
You’ll support our client, a rapidly scaling fintech company operating in the trading and digital asset space. As a Customer Support Specialist within their call center operations, you will handle inbound customer inquiries across phone, chat, and email, troubleshoot account and trading-related issues, and guide users through platform tools. You’ll ensure accuracy, security, and clarity in every interaction while escalating complex technical or compliance cases as needed.
Who We’re Looking For :
Professionals with direct experience supporting fintech trading, crypto, brokerage, or investment platforms. You’re comfortable navigating fast-moving, highly regulated environments and can explain complex concepts—trading mechanics, order types, account verification, funding issues—in clear, simple terms. Calm under pressure, you thrive in high-volume call center workflows and maintain strong attention to detail.
Required:
Bonus Qualifications :
Benefits :
Important Note :
This is a 1099 contractor role. Contractors are responsible for their own taxes and health benefits, which may be secured independently or through Sam’s partner programs.
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