Job Description

**During peak busy season (January - June), a 40-hour workweek for this role is common. In July - December, a 32-hour workweek with the potential of overtime is more common.

ITA Group Headquarters is located in West Des Moines, IA.

POSITION DESCRIPTION

The Event Air Manager (EAM) coordinates, manages, and acts as the primary point-of-contact for air on assigned group travel programs. This position books, tickets & manages all airline arrangements for groups. This role acts as an air travel resource to program participants, clients, and internal team members. The EAM also manages the air budget during the life of each program, providing necessary updates to internal events team. This position is hourly with the opportunity for overtime and travelling onsite with programs.

POSITION REQUIREMENTS

• Travel degree preferred, not required.
• Minimum five years air ticketing experience, preferred.
• Domestic and international air knowledge.
• General geography and booking knowledge for personal extension travel requests.
• Ability to understand and apply airfare rules and airline contracts.
• Ability to interact professionally and positively with a varying group of internal and external customers.
• Strong problem-solving skills.
• Monitoring and managing spend to budget.
• Ability to work independently and, also, as part of a team.
• Strong organization and time management skills.
• Availability to work extended/flexed hours on weekdays and weekends. This is on a limited, rotational basis and could involve early morning or late night shifts.
• Excellent written and verbal communication skills.
• Working knowledge of airline reservation systems (Apollo GDS experience preferred) and Microsoft Office (Outlook, Excel and Word).
• Customer service experience in a service-related industry preferred.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner.
• Ability to work the time necessary to complete projects and/or meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.

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