Job Description

WHO YOU ARE

The Director, Field Training, is a strategic, detail-oriented, leader of people who is fanatical about excellence. People-focused, yet data driven and has the ability to hold their team, our restaurants and franchise partners accountable for best-in-class results.

This strategic role focuses on driving organizational and franchisee growth through the development of best-in-class operations, leadership capabilities, fostering a diverse talent pipeline, and enhancing employee engagement. The Director will oversee a team responsible for delivering innovative, data-driven learning solutions that align with the company’s values that impact all levels of the organization, franchisees and their teams.

This role requires a deep understanding of both company and franchise operations, food safety, a passion for education, and the ability to work collaboratively while effectively communicating with all levels of personnel including team members, restaurant leadership, franchisees, and executives.

Managing a team of field trainers and other key players, the Director helps create simplicity and accountability to develop hourly team members, managers, franchise partners and Restaurant Support Center staff while producing quantifiable results in our restaurants. The Director, Field Training is creative and able to stay ahead of learning trends for all generations of learners mixing self-paced, instructor-led, online and practical instruction into a cohesive, fun and progressive program.

THE BASICS

· Build and maintain a culture of continuous learning in our restaurants and Support Center.

· Create high-quality, scalable learning experiences for a diverse audience and new ways to engage team members in their own training and development.

· Proactively maintain product quality, guest service, cleanliness, maintenance, training, staffing and brand standards.

· Consistently model Buona/Rainbow Come Guiding Principles.

· Assess current state organization and identify skill gaps and development needs in the organization to develop an upskilling roadmap.

· Lead training projects from creation through completion with expert project management skills.

· Establish and track metrics for evaluating the effectiveness of learning and development programs, ensuring continuous improvement, impact and ROI.

· Use data to assess the impact of people development initiatives on key performance indicators such as retention, and leadership readiness.

· Works directly with Operational Field Leadership to ensure corporate training and field training initiatives are aligned with operational strategy in the restaurants.

· Ensure that franchisees comply with company standards, policies, and procedures through effective training and ongoing support.

· Build and lead a high-performing team. Responsible for setting challenging but achievable goals, managing performance, team training and development and creating an engaging culture aligned with the company’s best-in-class culture.

· Build cross-functional involvement in development efforts to support brand goals.

· Cultivate a consultative approach with all team members and stakeholders.

· Assist in the planning and execution of company meetings and workshops.

· Serve on brand-wide councils and committees, when appropriate.

· Oversee the design and implementation of learning programs using adult learning theories and instructional design models.

· Anticipate guests’ and staff’s needs to use as a basis of all training programs.

· Lead classroom, online and onsite training sessions to various audiences as necessary.

· Assist in the planning and execution of company meetings and workshops

· Maintain complete knowledge of operational procedures and policies.

· Foster open, effective communication channels with company team members and franchisees, addressing their concerns and providing solutions to challenges they may encounter.

FIELD TRAINING

· Assist in development of overall strategy for and oversee execution of all training and certification programs for managers, hourly team members, above restaurant leaders and franchisees, ensuring embodiment of our core values and execution of company standards.

· Conduct needs analysis to determine appropriate path for all management, team member and organization training materials and manuals in accordance with the company mission, values, culture and goals.

· Develop, implement, oversee, update and certify/recertify Certified Trainer, Certified Training Manager and Certified Training Restaurant programs. Maintain and publish roster of all certified restaurants and personnel.

· Develop, implement, oversee and update all levels of manager training, development and certification programs to support leadership development, to ensure a strong pipeline of leaders ready for the next role. Creates, implements and maintains both trainer-led and self-paced, will guide transition from hourly team member to Assistant Manager, Assistant Manager to Restaurant Manager, Restaurant Manager to Assistant General Manager, Assistant General Manager to General Manager and General Manager to Above Restaurant Leader. 

· Develop, implement, oversee and update all curriculum and logistics pertaining to Buona University and Rainbow Cone University for all corporate and franchise participants including participant, trainer and facility scheduling. Manage records of completion and recertification.

· Develop, implement and oversee curriculum, classes, events and programs for initial and ongoing team member onboarding and training, and Top-Down Training sessions for all corporate and franchise team members.

· Embed leadership competencies across all levels of the organization, ensuring consistent leadership behaviors and decision-making aligned with company values.

· Lead leadership development programs that foster skills in emotional intelligence, communication, coaching, and performance management, preparing team members for higher-level roles.

· Maintain and publish the company-wide Training calendar.

· Work with the Curriculum team to ensure all training manuals, videos, and other educational materials are always current and relevant.

· Oversee, analyze and distribute results of course and curriculum evaluations to promote continuous improvement.

· Guide the content and process of Buona/Rainbow Cone University so that all managers and franchise partners graduate with the ability to successfully run their restaurant(s).

· Provide “Just in Time” Training to enhance the total guest experience.

· Leverage training “reach” by utilizing a train-the-trainer approach whenever possible.

· Keep accurate records of training participation, test results, certifications, etc.

· Manage, schedule and lead field training staff to ensure consistency of training curriculum and messages across all regions and successful execution of all training projects.

· Work directly with Operational Field Leadership (VPs and Directors) to ensure corporate training and field training initiatives are aligned with operational needs.

· Provide training support for various brand initiatives as necessary.

NEW RESTAURANT OPENINGS

· Ensure all New Restaurant Openings (NRO) are properly prepared, scheduled and supported for maximum long-term success.

· Guide and support restaurant reimaging, remodeling and ownership transitions in addition to new restaurant projects.

· Maintain and publish the company-wide NRO calendar.

· Lead the 16-week NRO call process with both company and franchisee restaurants to ensure all necessary tasks are completed on a timely basis.

· Responsible for providing Go/No-Go for all NRO projects based on stated criteria.

· Develop, implement and oversee curriculum, agendas and training methods pertaining to New Restaurant Openings, restaurant reimaging, remodeling and ownership transitions.

· Oversee pre-training trainer meeting content, scheduling, logistics and execution.

· Responsible for travel and lodging arrangements for all NRO, remodel, reimaging and ownership transition projects.

· Recruit, manage, schedule and lead New Restaurant Opening and Field Training teams to provide appropriate support to their partners for NRO, remodel, reimaging, ownership and transfer projects.

· Communicate status updates and financial data pertaining to New Restaurant Openings, remodel, reimaging and ownership transition projects prior to, during and post training.

· Participate in onsite New Restaurant Openings as necessary.

EDUCATION AND EXPERIENCE

• Bachelor’s degree required
• Best in class writing, grammar and authoring skills with a keen attention to detail.
• Proficient in MS Office (PowerPoint, Excel, Word and Outlook).
• Expertise in Project Management, Monday.com experience preferred.
• Proven track record of selecting, implementing and maintaining online learning software systems.
• Demonstrated success in guiding management training programs in a “Restaurant University” setting
• Leading New Restaurant Opening department processes and procedures.
• Phenomenal communication, presentation, and public speaking skills.
• Critical thinking and decision making.
• Servant Leadership style.
• Ability to travel up to 50% via car and air travel.

Job Tags

Similar Jobs