Customer Success Specialist Job at OneDay, Dallas, TX

eGs3RWxMakFNaHYra3NGVTc5SzdtYi83eGc9PQ==
  • OneDay
  • Dallas, TX

Job Description

As a Customer Success Specialist , you’ll play an important supporting role in helping our customers succeed with OneDay. You’ll assist with onboarding, scheduling, answering questions, and identifying ways we can help our customers get the most out of the platform. This is a great opportunity to get hands-on experience in a fast-paced SaaS company while learning the ins and outs of customer success and sales.

What You’ll Be Doing:

  • Help new customers get started with OneDay and feel confident using our platform.
  • Work closely with Customers and the Customer Success team in facilitating and scheduling quarterly and training meetings.
  • Answer basic customer questions about accounts and products and help direct more complex questions to the right team member.
  • Keep track of key info and renewal updates for customers in Hubspot.
  • Look out for potential new customer accounts or strong users who could be great brand advocates.
  • Help with small research tasks or customer-related projects as needed.
  • Be a friendly, reliable point of contact for customers and team members alike.

What We’re Looking For:

  • 1+ year of experience in customer service, sales, or a related field (internships or school projects count!).
  • Strong written and verbal communication skills.
  • Friendly, helpful, and ready to jump in where needed.
  • Organized and able to manage tasks and schedules.
  • Interest in customer success, SaaS, or digital tools.
  • Willingness to learn and grow in a team environment.
  • Familiarity with Google Business Suite; experience with HubSpot or Gainsight is a bonus.
  • Strong preference for someone living in the DFW Metro

Job Tags

Internship,

Similar Jobs

The Intersect Group

Technology Support Specialist Job at The Intersect Group

 ...environments. Role Summary We are seeking a Technical Support Specialist to provide critical support during a large-scale store...  ...by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following... 

UNC-Chapel Hill

Real Estate Development Analyst Job at UNC-Chapel Hill

 ...accordingly is seeking to expand its talented team of mission-driven real estate development experts. The Development Finance Initiative ( DFI...  ...School of Government is recruiting a Real Estate Development Analyst for a full-time EHRA Non-Faculty appointment. The Real Estate... 

RiverWest Partners

Vice President of Development Job at RiverWest Partners

 ...committee. Once approved, lead the coordination, organization, and execution of project progress by managing the monthly budgeting and...  ...while adhering to strict deadlines & budgets. ~ Must have knowledge of MS Office including Outlook, Excel, Word, and Teams.... 

Warners'​ Stellian Appliance Co. Inc.

Service Support Specialist Job at Warners'​ Stellian Appliance Co. Inc.

 ...communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels -... 

Insight Global

Certified Medical Assistant Job at Insight Global

 ...Job Description Our client in Worchester, MA is seeking a Certified Medical Assistant to support their practice through the holiday season. Responsibilities Include: Room patients, prepare patients for examination, take vitals, and record patients'...