Customer Success Specialist Job at OneDay, Dallas, TX

eGs3RWxMakFNaHYra3NGVTc5SzdtYi83eGc9PQ==
  • OneDay
  • Dallas, TX

Job Description

As a Customer Success Specialist , you’ll play an important supporting role in helping our customers succeed with OneDay. You’ll assist with onboarding, scheduling, answering questions, and identifying ways we can help our customers get the most out of the platform. This is a great opportunity to get hands-on experience in a fast-paced SaaS company while learning the ins and outs of customer success and sales.

What You’ll Be Doing:

  • Help new customers get started with OneDay and feel confident using our platform.
  • Work closely with Customers and the Customer Success team in facilitating and scheduling quarterly and training meetings.
  • Answer basic customer questions about accounts and products and help direct more complex questions to the right team member.
  • Keep track of key info and renewal updates for customers in Hubspot.
  • Look out for potential new customer accounts or strong users who could be great brand advocates.
  • Help with small research tasks or customer-related projects as needed.
  • Be a friendly, reliable point of contact for customers and team members alike.

What We’re Looking For:

  • 1+ year of experience in customer service, sales, or a related field (internships or school projects count!).
  • Strong written and verbal communication skills.
  • Friendly, helpful, and ready to jump in where needed.
  • Organized and able to manage tasks and schedules.
  • Interest in customer success, SaaS, or digital tools.
  • Willingness to learn and grow in a team environment.
  • Familiarity with Google Business Suite; experience with HubSpot or Gainsight is a bonus.
  • Strong preference for someone living in the DFW Metro

Job Tags

Internship,

Similar Jobs

Cocomint Inc.

Human Resources Generalist Job at Cocomint Inc.

 ...Description The Human Resources Generalist will manage day-to-day human resources operations across the employee lifecycle, including recruiting, onboarding, employee relations, compliance, performance management, and HR administration. This role works closely with... 

Vesper Medical Transport

Paramedic Job at Vesper Medical Transport

 ...to our patients, care partners, and families within the community. We are now recruiting for a very lucrative opportunity for Paramedics! Our partner in Marietta, Ohio has a mission to enhance the health of the people and communities they serve- our goal is to transport... 

SZ PM Consultants, Inc.

Construction Engineer Job at SZ PM Consultants, Inc.

 ...Construction Engineer / Construction Representative Process Mechanical and Electrical (Washington, DC) Company Description SZ PM Consultants, Inc. is a multidisciplinary engineering consulting firm providing program management, construction oversight, and technical... 

Hawthorne Lane

Contract Attorney Job at Hawthorne Lane

 ...An elite Washington, DC law firm is seeking a hardworking and committed Contract Attorney to join their busy litigation-focused practice. This role provides the opportunity to closely collaborate with top-tier attorneys on complex litigation matters, providing additional... 

Indian River State College

Senior HR Generalist and Employee Relations Job at Indian River State College

 ...Senior HR Generalist HR Operations & Employee Experience Leader About The River & Our Transformation Story At The River...  ...proactively identify operational bottlenecks and propose scalable solutions. Demonstrable improvements in efficiency, employee...