Customer Success Specialist Job at OneDay, Dallas, TX

eGs3RWxMakFNaHYra3NGVTc5SzdtYi83eGc9PQ==
  • OneDay
  • Dallas, TX

Job Description

As a Customer Success Specialist , you’ll play an important supporting role in helping our customers succeed with OneDay. You’ll assist with onboarding, scheduling, answering questions, and identifying ways we can help our customers get the most out of the platform. This is a great opportunity to get hands-on experience in a fast-paced SaaS company while learning the ins and outs of customer success and sales.

What You’ll Be Doing:

  • Help new customers get started with OneDay and feel confident using our platform.
  • Work closely with Customers and the Customer Success team in facilitating and scheduling quarterly and training meetings.
  • Answer basic customer questions about accounts and products and help direct more complex questions to the right team member.
  • Keep track of key info and renewal updates for customers in Hubspot.
  • Look out for potential new customer accounts or strong users who could be great brand advocates.
  • Help with small research tasks or customer-related projects as needed.
  • Be a friendly, reliable point of contact for customers and team members alike.

What We’re Looking For:

  • 1+ year of experience in customer service, sales, or a related field (internships or school projects count!).
  • Strong written and verbal communication skills.
  • Friendly, helpful, and ready to jump in where needed.
  • Organized and able to manage tasks and schedules.
  • Interest in customer success, SaaS, or digital tools.
  • Willingness to learn and grow in a team environment.
  • Familiarity with Google Business Suite; experience with HubSpot or Gainsight is a bonus.
  • Strong preference for someone living in the DFW Metro

Job Tags

Internship,

Similar Jobs

HMP Global

Associate Digital Managing Editor Job at HMP Global

 ...Location: Hybrid in East Windsor, NJ or Malvern, PA (3 days in-office/2 days work-from-home) or remote based on proximity to our office locations Full-Time Direct Reports: 1 Salary: Commensurate with experience Comprehensive benefits (medical, dental,... 

Junior Achievement of Georgia

Manager of Education Job at Junior Achievement of Georgia

 ...Manager of Education Reporting to Director of Site Operations ABOUT Junior Achievement of Georgia Junior Achievement of Georgia...  ...presentations to new districts, schools, and prospective teachers. Coordinate and facilitate interactive and engaging trainings for... 

The Cigna Group

Junior Data Analyst Job at The Cigna Group

 ...working with both technical teams and business end users Comfortable with utilization of Microsoft Excel formulas Knowledge of agile development methodologies Experience writing and using SQL Queries Basic experience working in the fields of Identity and... 

PSI (Proteam Solutions)

Instructional Designer Job at PSI (Proteam Solutions)

 ...Retail industry leader seeking a motivated Junior Instructional Designer to join our Strategic Selling and Learning & Development team. This individual contributor role focuses on writing, developing, and delivering high-quality learning materials that strengthen field... 

U.S. Tsubaki Power Transmission, LLC

Tooling Specialist I (UH) - 2nd shift Job at U.S. Tsubaki Power Transmission, LLC

 ...is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power...  ...responsibility is steel tooling accompanied with any and all work required or assigned to ensure that a smooth flow of production...