Job Description

Are you a Customer Service professional who thrives on owning the entire client journey from start to finish? Do you excel in a fast-paced B2B environment where your attention to detail ensures flawless project execution?

Winston Staffing is proud to partner with a well-established leader in the flexible packaging industry, and we are searching for a dedicated and proactive Customer Service Representative/Account Manager to join their exceptional team in Hauppauge, NY.

Our client partner has built a 25-year reputation for quality, innovation, and a deep commitment to their customers' success. This isn't a typical call center role; this is a career opportunity for a project-focused professional who wants to become a true advocate for their clients.

The Opportunity

As a Customer Service Representative, you will be the dedicated champion for a portfolio of key accounts. You are the central hub that connects the customer to the internal Sales, Prepress, and Manufacturing teams, ensuring every project moves seamlessly from concept to delivery. Your mission is to build lasting partnerships by transforming customer needs into perfectly executed packaging solutions.

Your Impact & What Success Looks Like

In this role, you will be empowered to:

• Own the End-to-End Client Project Lifecycle. You'll masterfully manage customer orders from the initial purchase order to final shipment, ensuring 100% accuracy in specifications, pricing, and delivery information.
• Become a Trusted Partner to Key Accounts. You will build exceptional rapport, proactively communicate project milestones, and serve as the vital link between your clients and the internal production teams to ensure a world-class experience.
• Serve as a Proactive Problem-Solver. You will take the lead on resolving customer inquiries with speed and precision, collaborating with Quality Assurance, Accounting, and Production to deliver swift and effective solutions.
• Contribute to a Culture of Excellence. You'll actively identify opportunities to improve workflows, enhance communication, and elevate the overall customer experience, making a direct impact on the team's success.

What You Bring to the Table

• Experience: 2-5+ years in a customer service, account management, or project coordination role, preferably within a B2B manufacturing, printing, or industrial environment.
• Detail Obsession: A proven track record of managing complex details with exceptional accuracy. You believe that if a job is worth doing, it's worth doing right.
• Ownership Mentality: You take full responsibility for your accounts and are driven to see every project through to a successful conclusion.
• Master Communication: You have outstanding verbal and written communication skills and can professionally articulate information to clients and internal stakeholders.
• Problem-Solving Skills: You are a natural troubleshooter who remains calm under pressure and can navigate challenges effectively.
• Systems Aptitude: You are tech-savvy and comfortable learning new software (experience with an ERP or order management system is a strong plus).

Why This is a Great Opportunity

• Make a Tangible Impact: You're not just processing tickets; you're managing critical projects that directly affect your clients' brand success.
• Stability & Growth: Join a thriving, family-oriented company with a 25-year history of success and a strong reputation in the industry.
• Collaborative Culture: Work within a supportive team that values communication, teamwork, and dedication.

Ready to become a vital part of a winning team?

If you are a motivated professional who is passionate about delivering outstanding customer service, we encourage you to apply today.

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