Job Description

Our client is seeking a customer-focused and detail-oriented Call Center Representative with previous experience in the banking industry . The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with banking inquiries, and providing a high level of service in a fast-paced environment. This is a fully onsite role in Raleigh, NC.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries regarding accounts, transactions, and banking products.
• Resolve customer issues efficiently and professionally.
• Maintain a high level of product knowledge to assist customers accurately.
• Ensure compliance with banking regulations and internal policies.
• Accurately document customer interactions and update account information.
• Escalate complex issues to the appropriate department or supervisor.
• Contribute to a positive team environment and meet performance goals.

Requirements:

• Previous experience in a call center within the banking or financial services industry is required.
• Strong communication and active listening skills.
• Ability to handle high call volumes while maintaining attention to detail.
• Proficient with computer systems and CRM tools.
• High school diploma or GED required; associate’s or bachelor’s degree is a plus.

What’s in it for You:

• Direct hire with a reputable financial institution.
• Excellent benefits package including health, dental, vision, 401(k), paid time off, and more.
• Opportunities for growth and advancement within the company.
• Supportive team environment with ongoing training and development.

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