Customer Service Representative Job at Maxcess, Eureka, MO

eGszQWs3bk1NUjMzbHNKUjZkUy9tckQremc9PQ==
  • Maxcess
  • Eureka, MO

Job Description

Primary Responsibilities:

Act as the face of Maxcess to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

  • Configure quotes and orders to customer specification within 1 hour of receipt
  • Thoroughly communicate directly with customers, to ensure quote/order accuracy
  • Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
  • Educate customers about terminology and product offerings, to improve customer satisfaction
  • Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
  • Proactively ensure that customer-specific requirements are documented and current
  • Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
  • Cultivate an environment of collaboration, open communication, and accountability
  • Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
  • Other duties as assigned to meet departmental and company objectives

Candidate Requirements

  • Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

  • GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
  • Willingness to undergo 12-24moh training period, and to constantly learn new processes, terminology, and products
  • Position located in Eureka, MO or Meadows of Dan, VA
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
  • Hybrid office/work from home opportunity following initial onboarding period

Job Tags

Similar Jobs

BJ's Wholesale Club

SR IT Network Solutions Manager Job at BJ's Wholesale Club

 ...The Sr. IT Network Solutions Manager is responsible for designing, implementing, and managing...  ...leading a team of network engineers to support business objectives. Key...  ...Qualifications : ~ Bachelors degree in computer science, Information Technology, or related... 

Jupiter Bach

Assemblers for Wind Turbine Plant - Brighton CO Job at Jupiter Bach

 ...Join the Jupiter Bach Team and help create American jobs in an exciting industry: Our mission is to help the wind turbine industry increase the global share of sustainable energy. Thats why we are Devoted to wind ! We are a dynamic organization with interesting, versatile... 

Acceler8 Talent

Machine Learning Scientist Job at Acceler8 Talent

 ...Scientific Discovery About the Team Join the internal AI initiative of a prominent venture studio that has launched 100+ life sciences companies (including Moderna). You'll be part of a ~20-person technical team in Cambridge building advanced LLM and ML systems... 

Musselman & Hall Contractors

Accountant II Job at Musselman & Hall Contractors

 ...The Accountant II is responsible for completing daily, weekly, and monthly accounting tasks, ensuring accuracy and timeliness, and providing analytical review of financial statements. In addition, the Accountant II provides support in implementing and improving processes... 

Fueled UTV

Social Media & Content Director Job at Fueled UTV

About Fueled UTV Fueled UTV is one of the nations fastest-growing eCommerce brands in the Powersports industry built by riders, for riders. We carry over 100,000 SKUs from 300+ brands, operate a full-service install shop, and are known for high-quality builds, deep...