Customer Service Representative Job at Maxcess, Eureka, MO

eGszQWs3bk1NUjMzbHNKUjZkUy9tckQremc9PQ==
  • Maxcess
  • Eureka, MO

Job Description

Primary Responsibilities:

Act as the face of Maxcess to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

  • Configure quotes and orders to customer specification within 1 hour of receipt
  • Thoroughly communicate directly with customers, to ensure quote/order accuracy
  • Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
  • Educate customers about terminology and product offerings, to improve customer satisfaction
  • Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
  • Proactively ensure that customer-specific requirements are documented and current
  • Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
  • Cultivate an environment of collaboration, open communication, and accountability
  • Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
  • Other duties as assigned to meet departmental and company objectives

Candidate Requirements

  • Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

  • GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
  • Willingness to undergo 12-24moh training period, and to constantly learn new processes, terminology, and products
  • Position located in Eureka, MO or Meadows of Dan, VA
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
  • Hybrid office/work from home opportunity following initial onboarding period

Job Tags

Similar Jobs

Guthrie

Care Companion II - Nursing Unit PRN - Full Time Job at Guthrie

Position Summary: Provides general observational support for assigned patient care area. Works with other members of the patient care team to deliver care to patients in age groups including children, adolescents, adults, and geriatrics based on unit population. Education...

Ampstek

Fullstack Java Developer (Only USC and GC on W2) Job at Ampstek

 ...Title : Java Full stack Developer Location: Weehawken, NJ (Day 1 Onsite) (Local) (F2F) Minimum Years of experience: 10+years Job Description 8+ years Full Stack Developer to design and develop robust, scalable, and high-performing web applications. The ideal... 

AppleOne Employment Services

Project Manager Job at AppleOne Employment Services

 ...The role will involve working on a variety of projects, including those within the Banking &...  ...Revit and AutoCAD and have the capability to manage multiple projects while meeting fast-paced production deadlines. Experience with Revit is advantageous. Duties/Responsibilities... 

FlexTG

Customer Care Call Center Manager Job at FlexTG

Customer Care Call Center Manager Location Mesa, AZ : Are you ready to lead a team to excellence in customer service? We're seeking an experienced Call Center Manager at our national HQ location in Mesa, AZ to take charge as a leader in our Service Operations team. As... 

Leeds Professional Resources

Project Manager Job at Leeds Professional Resources

 ...Job Title: Project Manager Location: Charlotte, North Carolina Job Overview: We are seeking a skilled HVAC Commercial Project Manager to oversee our projects in Charlotte, NC. The ideal candidate will manage all aspects of HVAC system installations, ensuring...