Customer Service Representative Job at Maxcess, Eureka, MO

eGszQWs3bk1NUjMzbHNKUjZkUy9tckQremc9PQ==
  • Maxcess
  • Eureka, MO

Job Description

Primary Responsibilities:

Act as the face of Maxcess to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

  • Configure quotes and orders to customer specification within 1 hour of receipt
  • Thoroughly communicate directly with customers, to ensure quote/order accuracy
  • Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
  • Educate customers about terminology and product offerings, to improve customer satisfaction
  • Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
  • Proactively ensure that customer-specific requirements are documented and current
  • Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
  • Cultivate an environment of collaboration, open communication, and accountability
  • Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
  • Other duties as assigned to meet departmental and company objectives

Candidate Requirements

  • Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

  • GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
  • Willingness to undergo 12-24moh training period, and to constantly learn new processes, terminology, and products
  • Position located in Eureka, MO or Meadows of Dan, VA
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
  • Hybrid office/work from home opportunity following initial onboarding period

Job Tags

Similar Jobs

Summit Industrial

Project Accountant Job at Summit Industrial

 ...Position Overview: The Project Accountant plays a pivotal role in ensuring the financial accuracy and integrity of Summits construction...  ..., accurate cost reporting, and consistent collaboration with internal project teams and client accounting personnel. This... 

NBCUniversal

Systems Engineer - NBC Bay Area Job at NBCUniversal

 ...bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming... 

SESCO Cement Corp.

Outside Sales Representative Job at SESCO Cement Corp.

 ...providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, email Human Resources at ****@*****.***... 

REMAX

Financial Analyst Job at REMAX

 ...improvements to enhance the quality and impact of FP&A activities. Qualifications & Skills Required: Bachelors degree in Finance, Accounting, Economics, or related field. Required: Minimum of 2+ years of experience in a Financial Analyst role, preferably within... 

Kris Lindahl Real Estate

Sales Executive Job at Kris Lindahl Real Estate

 ...feel like youve outgrown your current room If this message sparked something in you Apply now. This is your moment to build something legendary or watch someone else do it instead. -Kris Lindahl PS. No industry experience or license needed to apply....