Customer Service Representative Job at Maxcess, Eureka, MO

eGszQWs3bk1NUjMzbHNKUjZkUy9tckQremc9PQ==
  • Maxcess
  • Eureka, MO

Job Description

Primary Responsibilities:

Act as the face of Maxcess to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

  • Configure quotes and orders to customer specification within 1 hour of receipt
  • Thoroughly communicate directly with customers, to ensure quote/order accuracy
  • Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
  • Educate customers about terminology and product offerings, to improve customer satisfaction
  • Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
  • Proactively ensure that customer-specific requirements are documented and current
  • Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
  • Cultivate an environment of collaboration, open communication, and accountability
  • Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
  • Other duties as assigned to meet departmental and company objectives

Candidate Requirements

  • Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

  • GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
  • Willingness to undergo 12-24moh training period, and to constantly learn new processes, terminology, and products
  • Position located in Eureka, MO or Meadows of Dan, VA
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
  • Hybrid office/work from home opportunity following initial onboarding period

Job Tags

Similar Jobs

Hays

Healthcare Construction Superintendent Job at Hays

 ...Architects, Engineers and multiple subcontractor trades. Must have a proven track record for successfully completing projects in the Medical side. In return for your Healthcare construction experience, our client provides a competitive salary $180K+ plus a package... 

Top Level Promotions

Work from Home Administrative Office Support Help Job at Top Level Promotions

 ...panels), assisting with data analysis, and providing feedback to help companies enhance their products and services. This...  ...trails, cultural attractions, shopping, and a variety of dining experiences. With a combination of urban convenience and community-focused... 

Moran Consultants

Construction Consultant Job at Moran Consultants

 ...Fully remote (Orlando, FL and surrounding area preferred) with limited monthly travel Company Overview Since 1968, Moran Consultants has partnered with lenders, investors, and developers nationwide to provide construction risk management and advisory services. Our... 

Abby Intelligence

In-House PR Lead Job at Abby Intelligence

 ...deeply personalized, and breaking down stigma around mental health. As we scale our platform and our message, were seeking a senior PR partner to drive thought leadership, elevate the Abby brand, and own our media strategy end-to-end. Role Overview: As Abby... 

Holder Construction

Senior Engineer Job at Holder Construction

 ...throughout the United States. We are currently seeking highly motivated construction professionals to join our company as a Senior Engineer position on a project in Conesville, OH. Primary Responsibilities Initial responsibilities include onsite trade management,...