Customer Service Representative Job at Apex Systems, San Antonio, TX

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  • Apex Systems
  • San Antonio, TX

Job Description

Title : Customer Service

Location : San Antonio, TX

Job Type: Contract

Compensation: $18+/hr.

Brief Description of the Project and Responsibilities:

  • Handle all customer-facing issues on the mobile app, including adding points or issuing refunds.
  • Utilize templated responses for customer interactions.
  • No technical skills required.
  • Follow the escalation chain as needed.
  • Ensure dependability over the weekend while working from home (Saturday, Sunday).
  • Maintain productivity and have access to the internet.

Must-Have Skills/Technologies:

  • 1-2 years of previous experience in customer service/ customer care.
  • Experience with chat and phone customer intake (1-2 years).
  • Strong written communication skills.
  • Ability to use templated responses and adapt them as needed.

Job Tags

Contract work, Weekend work, Sunday, Saturday,

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