Job Description

Case Monitors (Full-Time)

Shifts may vary based on 24/7 operation.

Pay Range: $18.00 - $20.00/Hr.

Job Summary:

The Case Monitor will be responsible for providing on-site support at the New Castle County Hope Center, located at 365 Airport Road, New Castle, DE 19720. This role involves a variety of tasks aimed at ensuring smooth operations within the center, with responsibilities including but not limited to:

Key Responsibilities:

• Building Entry & Admittance: Verify and facilitate entry for clients, staff, and visitors.
• Food Delivery Coordination: Assist with the retrieval, sorting, storage, setup, and distribution of food.
• Donation Management: Oversee the retrieval, sorting, storage, and distribution of donated items.
• Volunteer Coordination: Support the coordination of volunteers, including conducting tours and providing guidance.
• Administrative Support: Perform various administrative and support functions as needed to ensure efficient operations.
• Referral Intakes & Inspections: Assist with new referral intakes and conduct room move-in/move-out inspections.
• Rent Readiness Program: Administer the Rent Readiness Program, including room inspections and coaching for clients.
• Other Support: Assist with additional Hope Center tasks as required.
• Housing Locator Services: Act as a focal point for housing locator services and provide client support.

Required Skills and Qualifications:

• Strong ability to multi-task in a fast-paced environment.
• Attention to detail to ensure accurate handling of client needs and center activities.
• Excellent customer service skills, maintaining professionalism at all times.
• Proficient in operating a multi-line phone system.
• Ability to adapt to change and handle new challenges as they arise.
• A collaborative team player who is reliable and supportive of colleagues.
• High level of reliability in meeting job duties and responsibilities.

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