Job Description

Remote Contact Center Agent

• Pay Rate: $20/hour on W2
• Contract Length: 12 months
• Location: Beaverton, OR 97005 (Remote)
• Work Schedule: Monday – Friday | 9:30 AM – 6:00 PM PST | Calls will begin on 1/26/2025
• Training Schedule: Monday – Friday | 7:00 AM - 3:30 PM PST | 1/12 - 1/23 Classroom Training/CE

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Overview

• The client’s Systems Class Action business operates a call center to handle potential claimant inquiries and claims.
• The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.

Responsibilities

• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team.
• Complete necessary administrative work as needed and complete call logs accurately.
• Other projects as assigned by supervisor.

Top 3 Required Skills

• Call Center Experience
• Ability to Use Computer
• Verbal and Written Communication Skills

Qualifications

• High school diploma or equivalent.
• Good verbal and written communication skills.
• Dependable and able to adhere to schedule.
• Effective problem-solving skills.
• Effective listening skills.
• Customer service orientation.
• Attention to detail.
• Ability to work effectively in a high volume and sometimes stressful work environment.
• Ability to read, write, and speak English.
• Ability to sit at a workstation for long periods.

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