Job Description

The Assistant Director of Retail Operations serves as the second-in-command for large-scale retail operations, partnering with the Senior Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery and maintaining key stakeholder relationships across the Fort Lauderdale -Hollywood International Airport retail portfolio.

Essential Functions:

• Partners with Senior Director of Operations to establish and execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards
• Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics while serving as primary operational decision-maker in Senior Director's absence
• Develops and implements comprehensive action plans to optimize sales performance by store, category, and brand; conducts regular operational reviews and communicates strategic initiatives to management teams
• Makes strategic hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations
• Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability
• Provides executive-level leadership development, performance coaching, and strategic guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives
• Manages complex inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensure optimal stock levels, product availability, and cost-effective operations
• Collaborates with brand partners, specialty managers, and corporate teams to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact
• Resolves complex operational challenges and customer issues using sound business judgment while maintaining authority for significant operational decisions and escalating only strategic matters to Senior Director
• Ensures display areas maintain superior visual appeal according to brand standards, optimizes equipment functionality, and maintains store presentation that exceeds customer expectations and drives revenue
• Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization
• Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support while developing comprehensive training programs for operational procedures
• The Assistant Director of Retail Operations position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during these different days and times

Minimum Qualifications:

• Education and Experience: The combination of education and professional experience must exceed 6 years
• A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
• Specialized Training:
• Training that leads to knowledge of all applicable federal, state, and local safety and health standards, and all procedures and protocols to comply with retail compliance requirements
• Understanding of visual merchandising principles, inventory management systems, and brand standards

Compensation range: 105k - 132k

Specialized Skillset/Competencies/Traits :

• Strong experience managing retail operations (specialty retail, duty-free, travel retail, similar complexity, Union and Non-Union environments) to include overall responsibility for success and failure of retail operations under their leadership as identified by P&L success for multiple annual cycles
• Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities in a fast-paced retail environment
• Demonstrates knowledge of company policies and products, service, quality, equipment and retail operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
• Strong understanding of visual merchandising, inventory management, brand compliance, and customer service excellence

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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