Job Description

The Vice President of North American retail plays a crucial role in shaping the company's retail strategy, driving growth, and ensuring its commercial operations align with its overall business objectives.

RESPONSIBILITIES

Team Leadership

• Develop Leadership: Cultivate the leadership abilities of retail leaders through goal setting, delegation, training, coaching, and mentoring.
• Strategic Oversight: Provide strategic leadership to retail managers, directors, and other team members.
• Brand Experience: Drive a seamless brand experience across retail channels, fostering a high-performing, customer-focused culture.
• Inspire Teams: Motivate teams to meet objectives related to sales, profitability, merchandise planning, customer service, and brand image.
• Build Strong Leaders: Coach, train, and develop strong leaders while establishing career path strategies and retention initiatives.
• Succession Planning: Develop actionable succession plans and grow internal talent pipelines.
• Model Leadership: Demonstrate effective communication, relationship-building, and leadership skills.
• Resource Allocation: Coordinate with business partners and allocate resources to drive business performance.
• Operational Excellence: Drive productivity through best practices and continuous learning.
• HR Partnership: Partner with HR to conduct semi-annual manpower meetings.

Driving Performance

• Retail Strategy: Develop and execute a comprehensive strategy to drive sales, profitability, and growth, informed by market trends and consumer insights.
• Empower Teams: Equip teams with tools and resources to drive business performance.
• Cross-Functional Collaboration: Partner with cross-functional teams to drive brand development and distribution strategies.
• Merchandising & Marketing: Oversee the creative and effective execution of merchandising and marketing strategies.
• Financial Management: Manage retail budgets, set sales targets, and optimize expenses to achieve financial goals.
• Capex Planning: Support the financial planning of CapEx and expense budgets for real estate activities.
• Retail Operations: Ensure smooth store operations, including inventory management, merchandising, staffing, and customer service.
• Product Assortment: Collaborate with product planning and merchandising to align product assortment with customer demand and sales goals.
• Customer Experience: Prioritize customer satisfaction and loyalty through policies, strategies, and best practices.
• Omnichannel Strategy: Collaborate with e-commerce and IT teams to ensure a seamless experience between online and offline channels.
• Retail Expansion: Identify store openings, remodels, and market expansion opportunities.
• Employee Training: Lead training teams to ensure brand messaging and best-in-class customer experience are embedded into employee development.

Operations

• Operational Excellence: Lead teams to develop and implement long-range operational strategies.
• Data-Driven Decisions: Use data insights and industry trends to make strategic decisions.
• Regulatory Compliance: Ensure compliance with labor laws, safety standards, and licensing regulations.
• KPI Tracking: Develop and track KPIs to measure operations success, reporting progress to the executive team and board of directors.

KEY SELECTION CRITERIA

• Experience: 10+ years in senior management and strategic retail leadership roles.
• Education: Bachelor’s degree in business, retail management, marketing, or a related field (MBA preferred).
• Travel Requirements: Ability to travel across the U.S. and Canada as required.
• Strategic Vision: Strong strategic thinker who can develop and execute long-term retail strategies and a cross-functional business approach.
• Leadership Skills: Inspiring, collaborative leader who can motivate and guide teams. A hands-on leadership approach that thrives in a collaborative environment.
• Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost control. Analytical skills in retail, real estate, finance, and feasibility proforma.
• Market Knowledge: Deep understanding of the retail industry, market trends, and consumer behavior.
• Communication Skills: Effective written and verbal communication skills. Ability to convey strategy and results to executive teams and stakeholders.
• Analytical Skills: Ability to analyze data and use insights for decision-making.
• Adaptability: Ability to pivot and address challenges in a constantly evolving industry.Innovative problem-solver open to change and continuous improvement.
• Integrity: Demonstrates a high degree of integrity and trust.

Tumi’s corporate office is located in Edison, New Jersey. Employees work on-site four days a week and one day remotely in a hybrid model.

Tumi is an equal-opportunity employer committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect and are free from unlawful harassment, discrimination, or retaliation.

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