Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

The Training Coordinator at CYM will support the Learning and Development (L&D) team by creating, delivering, and continuously refining training content and programs that align with CYM’s core values and operational goals. The Training Coordinator works with the Learning & Development team to ensure that all training collateral are accurate, up-to-date and effective to support continuous operational excellence.

The role involves developing learning tools and assisting with the coordination and maintenance of training documents, content, and more. Additionally, the Training Coordinator will assist with improving training effectiveness based on relevant data, employee feedback, and workforce productivity to ensure all operational needs are being addressed in a timely manner. 

This role will also assist in ensuring new training initiatives are delivered and adopted successfully. You’ll play a key role in the individual and collective success of everyone at CYM and do so through our Values (“VIBES”). This role is based in our HQ Office in DC and will report to the Senior Director of Learning and Development.

Company Core Values & Expectations:

• Vibrant – Abundantly happy, fun, passionate, playful, and kind
• Integrity  –  Honest, caring, real, and always striving to do the right thing
• Belonging – Work as a team to make people feel welcome 
• Energy – Active, proactive, and work hard to make things happen
• Seize the Moment – Make the most of every opportunity by saying yes, by trying new things, and by being original

As a Training Specialist, you’ll make an impact by:

• Creating and refining our training materials, content + tools
• Creating extraordinary moments for team members + guests
• Contributing to our business with ideas and feedback
• Supporting and lifting up our communities and neighborhoods

Your core responsibilities will be:

• Contribute to engaging and effective training tools for new hires, current team members, and emerging leaders to enhance employee performance.
• Assist in the refinement of training materials, including manuals, presentations, online resources, and job aids.
• Support the implementation of company-wide training initiatives, including new software rollouts, new menu rollouts, operational changes, and new shop openings.
• Ensure training programs meet the needs of the business and align with the “CYM Way.”
• Address training needs and ensure alignment with departmental and company objectives based on department lead direction.
• Monitor and track training participation and effectiveness, gathering feedback and other data to provide to the L&D team for continuous improvement.
• Serve as a resource to support the needs of the L&D team.
• Collaborate with the L&D team to maintain and improve the Learning Management System (LMS) and other training technologies.
• Curate and maintain a library of career development resources for all team members 
• Stay current with industry best practices and trends to enhance training effectiveness.
• Foster a positive and inclusive learning environment that reflects CYM’s values.

You’ll be a great addition to the CYM team if you meet these requirements:

• 1-2 years experience in training, learning facilitation, or coaching within restaurants or  hospitality, required.
• Passionate about food, hospitality, and people development with a strong service-oriented mindset.
• Success with executing plans or projects with follow-up and adapting/prioritizing work with rapid change.
• Excellent communication skills, both verbal and written, with the ability to engage and inspire.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Comfort with technology and learning management systems, with a willingness to learn new tools.
• Ability to adapt training approaches to meet different learning styles and needs.
• A team player who thrives in a collaborative, fast-paced environment.
• Demonstrated ability to model CYM’s core values and lead by example.

You’ll love working at CYM because:

• Competitive base salary: $65,000 and 10% annual bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff  averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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