Job Description

Technical Support Specialist - Contract

Role Summary

We are hiring multiple Technical Support Specialists to support a large-scale store systems conversion project. These specialists will provide technical support to field technicians performing onsite upgrades, ensuring smooth transitions from legacy systems to our client's new platform.

This is a hands-on, customer-facing role requiring strong technical troubleshooting skills and the ability to manage multiple systems and devices under tight timelines. You’ll play a key role in enabling the successful implementation of new technologies across hundreds of retail locations.

Key Responsibilities

• Provide phone and backend support to field technicians during store system conversions
• Troubleshoot issues related to POS, mobile checkout, desktops, gas systems, and other store technologies
• Assist with provisioning, decommissioning, and installation of new systems
• Ensure timely and accurate execution of project implementations across multiple stores daily
• Document support activities and escalate complex issues as needed
• Collaborate with internal teams to maintain project momentum and meet rollout targets
• Deliver exceptional customer service while managing high-pressure situations
• Support end-to-end implementation processes, aiming for completion within 4–6 hours per store

Key Requirements

• 1–3 years of experience in technical support, help desk, or IT operations
• Strong troubleshooting skills across networks, systems, servers, and mobile devices
• Ability to work onsite at the Enon, OH headquarters five days a week (one weekend day)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, high-volume environment
• Flexible to work assigned shifts and adapt to evolving project needs
• Education or certifications in IT-related fields are a plus
• Experience with Windows, POS systems, or retail/gas station environments is highly desirable

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