Job Description

Technical Support Specialist

Join a dynamic and supportive team dedicated to providing top-tier technical assistance. We pride ourselves on strong leadership, a collaborative environment, and excellent opportunities for growth. As a Technical Support Specialist , you’ll be part of an organization that values continuous learning, innovation, and professional development.

Responsibilities:

• Handle client-facing calls and actively participate in the inbound call queue.
• Answer basic "how-to" questions and troubleshoot issues related to passwords, Outlook, Office Suite, printers, hardware, Chrome/Edge browsers, network drives, and virtual machines.
• Experience with Maas360, RSA tokens, Citrix, Webex, and Pulse is a plus.
• Collaborate with team members across the department to provide comprehensive support.
• Utilize established knowledge base (KB) articles to troubleshoot and resolve issues.
• Engage in continuous learning through hands-on experience and guided training.
• Manage customer technical support cases via phone and email.

Qualifications:

• 2+ years of help desk experience or CompTIA A+ certification.
• Local candidates only.

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