Technical Operations Specialist Job at Akkodis, Costa Mesa, CA

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  • Akkodis
  • Costa Mesa, CA

Job Description

Akkodis is seeking a Technical Support Operations Specialist for one of our clients located in Costa Mesa, CA.

Rate Range: $30.00/hour to $34.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors.

This is a hybrid role, 3 days onsite and 2 WFH.

For this particular assignment, must be authorized to work in the U.S. without employer sponsorship.

This role involves tracking ticket progress, ensuring timely responses to customers, closing tickets and inquiries on time, and running reports in SQL. The ideal candidate will be organized, detail-oriented, and capable of handling large amounts of data to support their coworkers effectively.

Experience with some type of SQL reporting tool is an absolute MUST. Candidates without this experience will not be considered.

Key Responsibilities:

  • Track and manage ticket progress to ensure timely responses and closures.
  • Run reports using SQL Studio Manager.
  • Organize and analyze data to help team members focus on their tasks.
  • Work closely with the team lead and other associates to support technical support operations.
  • Maintain confidentiality and handle proprietary customer information with care.

Qualifications:

  • Experience with SQL Studio Manager, OR another type of SQL reporting tool (candidates without this experience will not be considered).
  • Strong organizational skills and attention to detail.
  • Ability to manage and analyze large datasets.
  • Excellent communication skills and the ability to work collaboratively.
  • Familiarity with alarm monitoring software or similar systems is beneficial but not required.

Education:

  • Bachelor’s Degree

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis go to

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Holiday work, Temporary work, Local area,

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