Technical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut)
Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you’ll gather and analyze incident details from callers or monitoring alerts, perform Tier 1 troubleshooting, and escalate issues to Level 2 or Incident Management when needed. You’ll work within ServiceNow, Jira, Confluence, Teams, PagerDuty, Datadog, BigPanda, and other monitoring platforms to track incidents, document timelines, scribe during active events, and ensure procedures are followed throughout the incident lifecycle. This position plays a critical role in supporting production teams—maintaining accurate documentation, monitoring service health, and helping ensure high service availability across complex media delivery workflows.
Training: 4-6 weeks training - will work 2pm -10pm on site
After Training:
Responsibilities:
Apply today if your background includes:
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