Job Description

Why Join SharpCloud?

As a key member of our Customer Success Team, you will work closely with clients and collaborate internally across our product, support, and commercial teams. This is a dynamic role suited for someone who is eager to learn, driven to continuously improve, and passionate about delivering exceptional customer outcomes while working in an agile organization.

You’ll have the opportunity to make a tangible impact in a growing, innovative company. Your work will directly influence how global organizations approach strategic roadmapping, portfolio management, risk management, and innovation using SharpCloud.

About You

You are a strong communicator with a detail-oriented, problem-solving mindset. You’re organized, methodical, and comfortable working independently or as part of a team. You naturally take on a coaching role—leading by example, resolving concerns quickly, and supporting both colleagues and clients with empathy and professionalism.

You are proactive, confident under pressure, comfortable with data and Excel, and open to feedback and learning. Most importantly, you’re excited to become a SharpCloud expert and champion —helping others understand the value of the platform through impactful solutions.

Key Responsibilities

Pre-Sales & Sales Support

• Transform data from Excel, PowerPoint, and other sources into engaging, insightful SharpCloud stories.
• Support partners and account executives with sales opportunities by maintaining a curated library of materials, sample responses, and visual examples.
• Engage in value-driven conversations with prospects alongside the sales team to showcase SharpCloud’s capabilities.
• Understand and contribute to the sales cycle by collaborating closely with account executives.

Customer Requirements & Project Definition

• Lead discovery sessions with clients to gather, prioritize, and analyze business and technical requirements.
• Coordinate with internal teams (Enterprise Services, Product) to assess feasibility and develop project scopes.
• Define and manage project phases, ensuring alignment with customer objectives.

Solution Design & Implementation

• Design and build SharpCloud enterprise solutions that include data capture, integration, interaction, and reporting elements.
• Facilitate collaborative working sessions with clients throughout the development process.

Enablement & Training

• Develop and deliver tailored enablement programs to empower clients and ensure successful adoption.
• Collaborate with Product and Marketing to create and update training and support materials, including documentation, videos, and SharpCloud stories.

Solution & Product Support

• Document solutions for seamless handover to the support team.
• Provide ongoing solution support in line with client agreements.
• Collect and relay client feedback to the product team, contributing to SharpCloud’s continuous improvement.

Preferred Qualifications

• Experience with project management tools (e.g., Primavera P6, MS Project, Azure DevOps, Jira)
• Familiarity with managing and working with large datasets
• Working knowledge of SQL

SharpCloud is an equal opportunities employer. We are committed to eliminating discrimination and encouraging equality and diversity in all our business activities, including the provision of services and employment. This commitment to diversity underpins all our policies and practice. The company seeks to maintain a positive working environment in which we respect each other, our staff, clients and suppliers.

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