Job Description

Company Profile

SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.

Position Purpose

The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager.

Position Type: Exempt

Major Tasks, Responsibilities & Key Accountabilities

• Interacts directly with customers, meet expectations, handles potential problem situations, customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Handles inbound service and parts inquiries
• Research and places parts orders from JCB and various vendors
• Handles all shop inquiries in an efficient and responsive manner.
• Maintains parts inventory.
• Researches and advises technicians of parts and orders.
• Monitor and update Livelink to drive parts and service revenue.
• Ensures safety policy and practices are followed
• Maintains a clean and professional image according to JCB Standards
• Conducts business in alignment with the company's Values
• Performs other related duties as required.

Knowledge, Skills, Abilities & Competencies

• High School diploma or equivalent experience
• Proficiency with Microsoft Word, Excel and PowerPoint
• Ability to perform multiple tasks while maintaining a sense of urgency.
• Excellent customer service skills
• Excellent problem-solving skills – ability to think outside the box
• Strong interpersonal and team working skills
• Excellent oral and written communication with an emphasis on phone skills
• Ability to take direction well and work with minimal supervision
• Bilingual in English/Spanish required

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at .

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