Insight Global is dedicated to providing exceptional IT support and services to our clients. We are seeking a highly motivated and experienced Service Desk Manager to lead Tier One and Tier Two support teams onsite at a client of ours in Zionsville. This team provides both remote and onsite assistance, utilizing ServiceNow to ensure efficient and effective service delivery.
Job Title: Service Desk Manager
Location: Zionsville, IN - onsite 3x week
Hours: Monday-Friday 8-5, typical business hours!
Duration: 9 month contract to permanent hire
Pay Rate: $40-70/hr (Dependent on experience)
MUST HAVES:
PLUSSES:
Responsibilities:
Team Management:
Service Delivery:
Process Improvement:
Customer Support:
Day to day layout:
Morning:
Midday:
Afternoon:
End of Day:
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