Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Powell Watson Automotive Group

Licensed Insurance Agent Job at Powell Watson Automotive Group

Full Job Description We are looking for a competitive insurance agent to service existing customers and generate new business by contacting potential customers. As part of the Powell Watson Motor Auto Group, you will have the opportunity to service and sell insurance... 

HOATalent

Community Association Manager Job at HOATalent

 ...internal teams Prepare for and attend board meetings; present management reports and follow up on action items Oversee building maintenance, repairs, and capital improvement projects from bidding through completion Inspect properties and vendor work to ensure... 

Rare Editions

Senior Fashion Designer Job at Rare Editions

 ...About Us: Star Childrens Dress Company is a leading designer and manufacturer of fashionable yet affordable apparel for girls. We are passionate about creating timeless, trend-forward styles that appeal to both parents and children. Our growing team is seeking a talented... 

ABF Freight

CDL A Truck Driver Job at ABF Freight

 ...year of verifiable tractor/trailer experience preferred; however, candidates with less than one year of experience can attend our ABF Driver Development finishing school program in lieu of experience. Certifications: ~ Class-A CDL with doubles/triples, tanker and... 

Resource Innovative Technologies

Design Verification Engineer Job at Resource Innovative Technologies

 ...Job Title: FPGA/Design Verification Engineer Location: Mountain View, CA (Onsite) Duration: 12+ Months Job Description * Strong understanding of FPGA design principles and architecture. * Proficiency in System Verilog and UVM verification methodology...