Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Educational Federal Credit Union

Contact Center Manager (Call Center Manager) Job at Educational Federal Credit Union

Contact Center Manager (Call Center Manager) Location Miami, FL : Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Center which provides support to members via attended telephone support, remote delivery... 

SESCO Cement Corp.

Outside Sales Representative Job at SESCO Cement Corp.

 ...providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, email Human Resources at ****@*****.***... 

Kaiser Permanente

Acupuncturist Job at Kaiser Permanente

Job Summary:Under the direction and supervision of the Sub-Chief of Physical Medicine, utilizes acupuncture to stimulate certain points on or near the surface of the body by the insertion of needles to prevent or modify the perception of pain or to normalize physiological... 

COSENTINO

Retail Sales Manager Job at COSENTINO

 ...What are we looking for At Cosentino ( we are looking for a Retail Sales Manager for our Distribution Center located in Salem, OR , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects... 

Element Care

Manager of Accounting Job at Element Care

 ...Maintains accounts, records, and financial reports. Compiles and analyzes financial information to prepare reports and make recommendations relative to the accounting of reserves, assets, and expenditures. Prepares income statements, balance sheets, profit and loss statements...