Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Campbell County Health

REVENUE CYCLE ANALYST Job at Campbell County Health

 ...REVENUE CYCLE ANALYST ABOUT CAMPBELL COUNTY HEALTH Campbell County Health (CCH) is more than just a hospitalwe are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community... 

Geovert

Rope Access L3 Geohazard Technician Job at Geovert

Company Description Geovert is a global leader in Natural Hazard Mitigation and Mining Ground Support solutions, offering tailored services in slope stabilization, rockfall and debris flow protection, and avalanche mitigation. With over two decades of expertise, Geovert...

University of Central Missouri

Assistant Instructor - School of Nursing Job at University of Central Missouri

 ...Type: Faculty Full Time Job Number: 997576 Division: School of Nursing Description The School of Nursing at the University of...  ...employment, faculty members are expected to be available to assist, engage, and respond to students, colleagues, departmental, college... 

Southwest General Health Center

Professional Revenue Integrity Analyst Job at Southwest General Health Center

 ...to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke...  ...as a consultant to the Southwest General Medical Group providers and other stakeholders to...  ...ensure accurate and complete billing and coding for the professional services of these providers... 

StaffEZ

Custodian Job at StaffEZ

 ...Custodian - Union County Schools Are you seeking a meaningful role that supports the educational environment and helps create a clean and safe space for students? Join our team as a Substitute Custodian and make a difference in the lives of young learners in Union...