Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Optum

Primary Care Physician - Family Medicine or Internal Medicine - Tucson Job at Optum

 ...Optum AZ is seeking a Primary Care Physician- Family Medicine or Internal Medicine to join our team in Tucson, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an... 

Taylor Bros. Construction Co., Inc.

Retail Fixture Traveling Superintendent Job at Taylor Bros. Construction Co., Inc.

 ...Were seeking an experienced Retail Fixture Traveling Construction Superintendent to join our team and oversee commercial construction projects across multiple locations. This role is ideal for a hands-on leader who thrives in dynamic environments and is committed... 

A-C Electric Company

Electrical Project Engineer Job at A-C Electric Company

 ...Mission The mission of the Project Engineer is to support the project team to facilitate successful project outcomes by coordinating with the client, the field, vendors and subcontractors to ensure projects are built on time and within budget. Key Responsibilities... 

Bestica Inc.

Licensed Clinical Psychologist Job at Bestica Inc.

 ...Qualifications : ~ Doctor of Philosophy (PhD) or Doctor of Psychology (PsyD) from an APA-accredited institution. ~ Completion of APA...  ...Conduct psychological evaluations utilizing information from clinical interviews, psychological testing, and collateral sources, as... 

BAI Capital

Copywriter / Project Coordinator (Aventura, FL) Job at BAI Capital

 ...headquarters are located in Aventura, Miami-Dade, Florida with offices in Mexico, and Vietnam. About the Role We are looking for a Copywriter and Project Coordinator to support our marketing initiatives across multiple channels. This role combines hands-on copywriting...