Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

PacifiCorp

Senior Electrical Engineer Job at PacifiCorp

Senior Electrical Engineer location: Salt Lake City, UT, US, 84116 Company: PacifiCorp POWER YOUR CAREER AT PACIFICORP! PacifiCorp is an essential, privately owned electric utility powering communities across the region. We offer industry-leading retirement...

Harmony Senior Services

Chief Legal Counsel Job at Harmony Senior Services

 ...Chief Legal Counsel Reporting directly to the CEO and Ownership, the Chief Legal Counsel is crucial in ensuring the legal compliance, protection, and overall success of the company. As the highest-ranking attorney, the Chief Legal Counsel oversees and provides expert... 

University of Nebraska-Lincoln

Assistant Professor - Emerging Media Arts: Storytelling Job at University of Nebraska-Lincoln

 ...Arts Center, an art house cinema that is part of the College, as well as numerous alternative spaces and venues for visual art and music. Minimum Qualifications BA orBFAin screenwriting or a related discipline. A portfolio of nationally recognized storytelling... 

Memco

Commercial Scaffold Erector Job at Memco

MEMCO is hiring Commercial Scaffold Erectors in Savannah! Schedule: Mon - Fri 6:30am - 4pm Pay: $20 - $25/hr; BOE Job Overview : We are hiring Scaffold Erectors to assemble and dismantle scaffolding for commercial projects. This critical role ensures...

U.S. Tsubaki Power Transmission, LLC

Intern, Engineering Co-op Fall 2026 Job at U.S. Tsubaki Power Transmission, LLC

 ...service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in...