Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Insight Global

Certified Medical Assistant Job at Insight Global

 ...Worksite: Plano, Texas Hours: Monday-Friday, 8:30am-5:00pm 3-Month Contract-to-Hire Required Skills & Experience Certified Medical Assistant (CMA). Ideally at least 1 year of experience as a CMA. BCLS or CPR certification required within 6 months of... 

Ninyo & Moore, A SOCOTEC Company

Field Technician Job at Ninyo & Moore, A SOCOTEC Company

Job Description: Ninyo & Moore Geotechnical & Environmental Sciences Consultants has an immediate opening for a soil and concrete Field Technician in Denver, Colorado The successful candidate must have a thorough understanding of standard test methods, and experience performing...

Advantage Technical

P6 Scheduler Job at Advantage Technical

 ...Location: Childress, TX (100% on-site) Type: Long-term Contract (2+ years, ongoing) Schedule: 7 days/week 12 days on, 1 day off Pay: $60/hr + $125/day per diem Job Summary We're seeking an Industrial Scheduler with expert-level Primavera P6 skills to support... 

Zobility

Technician Entry level (Electrical) Job at Zobility

Minimum Position Specifications: High School Diploma or equivalent. Training will be provided. We are looking for a motivated individual with positive attitude who is willing to learn and will fit in the existing group. Duties and Responsibilities: Perform...

Reload transport INC

CDL A Truck Driver Job at Reload transport INC

Looking for a good and reliable driver: - 65 cents per mille - 4 weeks on the road - good driving record - no criminal record