Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

The Children's Place

Director, Real Estate Counsel- Corporate Headquarters, NJ Job at The Children's Place

Job Description: This position will be responsible for executing the legal function of the real estate department (known internally as Store Development). Key Accountabilities: Serve as primary counsel for all matters related to the Companys real estate portfolio...

speechify

Senior Product Designer - Geneva, Switzerland Job at speechify

Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechifys text-to-speech products to turn whatever theyre reading PDFs, books, Google Docs, news articles, websites into audio, so they...

Tradesmen International

Rough Carpenter Job at Tradesmen International

 ...specific type of framing Tools required: Hammer, tape measure, speed square, pencil, chalk line Tool belt, tool pouch, and all other hand tools and PPE for the first day Preferred Skills ~ Experience in building multifamily apartment buildings through prefab... 

Core Clinical Partners

Hospitalist Physician - Nocturnist Job at Core Clinical Partners

Core Clinical Partners is seeking a Board-Certified or Board-Eligible Internal Medicine or Family Medicine physician for a Nocturnist position at Mercy Health Lourdes Hospital in Paducah, Kentucky just two hours from Nashville, TN, offering a perfect blend of professional...

PLUGplay

Brand Ambassador Job at PLUGplay

 ...areas) Employment Type: Full-Time Compensation : $17-$25/hr DOE We are currently looking for an outgoing and sociable Brand Ambassador to represent our company. You will be the face of the brand and work closely with our marketing team to successfully represent...