Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

RPL International

Senior Financial Systems Analyst Job at RPL International

 ...Position Summary The Senior Financial Systems Analyst is responsible for the administration, optimization, and strategic support of Oracle Hyperion / EPM applications used for financial planning, forecasting, consolidation, and reporting. This role serves as a key liaison... 

Ateeca Inc

Data Entry Specialist Job at Ateeca Inc

 ...Key Responsibilities Data Input: Enter data from various sources into databases and ensure...  ...as needed. Collaboration: Work with other team members to collect and manage...  ...accuracy and detail to minimize errors in data entry. Computer Proficiency: Familiarity with... 

Energy Efficient Replacements LLC

Exterior Sales Professional Job at Energy Efficient Replacements LLC

 ...sales progress. Ability to work independently, maintain a self-motivated work ethic, and manage time effectively in both office and remote settings. Reliable transportation and a valid driver's license are required. Prior experience in home improvement or... 

Insight Global

Entry-Level Electrical Designer Job at Insight Global

 ...Overview Our client is seeking an Entry Level Electrical Designer to join their teams in Hampton, VA and Richmond, VA beginning in January 2026. This team is responsible for the design of underground and overhead electrical utility lines for construction projects. This... 

PrismHR

Caregiver Job at PrismHR

Caregiver Location: Hinsdale, IL Company: Home Helpers of Hinsdale As the top-ranked home care agency in Illinois and #14 in the nation for 2025 , we at Home Helpers of Hinsdale, take pride in providing exceptional care to seniors in their homes. We are seeking...