Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Kaiser Permanente - Southern California Permanente Medical G...

Obesity Medicine Physician Job at Kaiser Permanente - Southern California Permanente Medical G...

 ...Obesity Medicine Physician Opportunities Full-Time | Southern California $75,000 Advance on Pay Bonus PSLF Eligible SCPMG is a...  ... Board Certified or Board Eligible in Family Medicine or Internal Medicine and Have completed an Obesity Medicine fellowship... 

DXP Enterprises, Inc.

Service Manager Job at DXP Enterprises, Inc.

 ...to take an active role in identifying and driving your development, so you feel total confidence...  ...Training/Certifications: N/A Shift Time/Overtime: Must be able to work overtime as...  ...their best. All DXP employees play a vital part in the organization and are treated with... 

Ateeca Inc

Data Entry Specialist Job at Ateeca Inc

 ...Key Responsibilities Data Input: Enter data from various sources into databases and ensure...  ...as needed. Collaboration: Work with other team members to collect and manage...  ...accuracy and detail to minimize errors in data entry. Computer Proficiency: Familiarity with... 

PAM Transport

Student Driver Recruiter Job at PAM Transport

 ...safety department specified documentation processes and procedures to ensure DOT compliance Route concerns or questions from current drivers to the appropriate department Handle recruitment oriented special projects as assigned by the department leader What makes... 

Fawkes IDM

Foreign Filing Reporting Paralegal Job at Fawkes IDM

 ...A national law firm with offices in Boston, MA is seeking a qualified and expereinced Foreign Filing Reporting Paralegal to join their team. The successful candidate will be responsible for filing patent applications, responding to Office Actions, Information Disclosure...