Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Horn Legend

Pace Setter Job at Horn Legend

 ...the US [six out of the Dallas showroom], owning our factory on outskirts of New Delhi, India in Gurugram [150 team members] and a back office in Coimbatore, India, our processes and goals need refinement and the pace for this position may not work for everyone. &##1... 

24 Seven Talent

Production Assistant Job at 24 Seven Talent

A well-known apparel brand is seeking a Freelance Production Assistant to support their Production and Product Development teams. This role is ideal for someone early in their production career who is organized, detail-oriented, and eager to gain hands-on experience in...

TREMEC

Maintenance Technician Job at TREMEC

 ...OBJECTIVE OF THE POSITION: The Maintenance Technician is a senior-level position responsible for providing diagnosis and repair support...  ...; Permit Required Confined Space; Hot Work Permit; Powered Industrial Trucks; P.P.E. and Ergonomics Must be physically present in... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Haul automotive parts in dry van trailers with newer trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders...  ...detention pay. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of Dickson, TN. Minimum... 

HCA Healthcare

Medical Office Specialist - Scribe Part Time Job at HCA Healthcare

 ...Description****Introduction**Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Medical Office Specialist with Texas Joint Institute you can be a part of an organization that is devoted to giving back!**Benefits**...