Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

DHL eCommerce

Employee Experience & Learning Manager Job at DHL eCommerce

 ...Employee Experience & Certified Learning Manager Location: Weston, FL | Employment Type: Full-Time At DHL eCommerce , our...  ...work independently in a fast-paced environment with a proactive, solutions-oriented approach. ~ Passion for creating a positive,... 

Gamer Women

Video Game Tester Jobs Job at Gamer Women

 ...As the video game industry experiences unprecedented growth, gamers are getting more of an opportunity to turn their passion into cash...  ...can land a parttime or even fulltime gig as a video game tester. The job is a gamers dream. Is It Possible to Get a Game Tester... 

Delta Dallas

Administrative Coordinator Job at Delta Dallas

Administrative Engagement Coordinator Location: Addison, TX Schedule: MondayFriday, 9:00 AM5:00 PM Work Environment: In-office Employment Type: Full-time, salaried Job Summary The Administrative Engagement Coordinator provides administrative and...

London Jewelers

Online Customer Service Representative Job at London Jewelers

Overview: London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented...

Indigo Dental Staffing

Dental Assistant - No Experience Needed (Training Available) Job at Indigo Dental Staffing

 ...Picture yourself in a clean, professional environment, wearing stylish scrubs, helping patients feel confident about their smiles, and building a career youll be proud of. No experience or certification required! Enjoy great pay, hands-on training, and a flexible weekday...