Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

S-5!

Social Media Coordinator Job at S-5!

 ...structures. As our company grows, were looking for team members who bring fresh ideas and positive energy to help us expand our social media presence and strengthen our community. BENEFITS Compensation: $50,000-$55,000 annually plus quarterly bonus potential... 

20/20 Foresight Executive Talent Solutions

Real Estate Attorney Job at 20/20 Foresight Executive Talent Solutions

 ..., partnership agreements, acquisitions, and regulatory compliance across multiple states. The position requires a business-minded attorney who is entrepreneurial, pragmatic, and comfortable working in a lean, hands-on environment. Responsibilities Provide legal... 

HaHa App

Social Media Manager Job at HaHa App

 ...launched its private beta in December 2021. As one of the first marketing hires, you will be responsible for our company's growth and...  ...Media Manager is expected to remain current on social media and online/digital trends and technologies. Your communication skills should... 

Matouk

Creative Services Coordinator Job at Matouk

 ...globe. Our people are at the heart of everything we do. At Matouk, you'll join a passionate and collaborative team driven by creativity, excellence, and a commitment to growth. Together, we're building on nearly a century of tradition while shaping the future of modern... 

International Leadership Charter High School

Middle School Teachers - Social Studies Job at International Leadership Charter High School

 ...Middle School Teacher Content areas (History ) International Leadership Charter Middle School is building on 20 successful years of sending...  ...health, dental, vision and 401 (K). Faculty has 6 weeks paid summer vacation and 10 school days off during the winter break. You...