Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

NTT DATA, Inc.

QA Tester Job at NTT DATA, Inc.

 ...apply now. We are currently seeking a QA Tester to join our team in GDL, Jalisco (MX-JAL)...  ...quality and reliability of our software products. You will design and execute test plans,...  ...s needs. While many positions offer remote or hybrid work options, these arrangements... 

Avery Fairbank

Substation Project Manager Job at Avery Fairbank

 ...projects (scope, schedule, budget, QA/QC). Coordinate engineering, procurement, construction and commissioning teams. Oversee contractors, safety performance and site execution. Manage client communication, change orders and project reporting. Requirements... 

Hunter Bond

Production Support Engineer - Trading - $100,000-$250,000 + Bonus Job at Hunter Bond

 ...Job title: Production Support Engineer Trading Client: Elite FinTech Salary: $100,000-$250,000 + Bonus + Excellent Benefits Location: Houston / Hybrid Skills: Linux, Python, SQL, Front Office The role: My client are seeking an Engineer with... 

Tundra Technical Solutions

Data Entry Specialist Job at Tundra Technical Solutions

 ...*Saturday shifts are a must* Job Summary This is a key role with the primary responsibility for verifying and inputting tax data submitted by accounting firms for the purpose of filing tax returns. Role and Responsibilities Responsible for verifying and... 

Atlas Search

Office Assistant Job at Atlas Search

We are seeking a Office Assistant to support the daily operations of a dynamic real estate office. Responsibilities Order office supplies or restock items. Support team members with administrative requests. Maintain office supplies inventory. Manage incoming...