Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

The Larko Group

Administrative Assistant Job at The Larko Group

We are seeking a proactive, detail-oriented Administrative Assistant to join a fast-growing real estate firm and play a key role in the day-to-day operations of a dynamic commercial real estate portfolio. This is an excellent opportunity for someone who is not only eager...

Cambridge Health Alliance

RN - Labor and Delivery Job at Cambridge Health Alliance

 ...Location:CHA Cambridge HospitalWork Days:12 hr shifts, rotating holidaysCategory:Registered NurseDepartment:Labor and DeliveryJob Type: Per Diem On CallWork Shift: Various ShiftsHours/Week: 0.00Union Name: MNA CambridgeThe Maternity Suite... 

Knauf North America

Production Associate Job at Knauf North America

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential...

ICER BRANDS

Junior Apparel Technical Designer Job at ICER BRANDS

 ...on industry trends, fabric innovations, and garment construction techniques. Qualifications & Skills: ~ Bachelor's degree in Fashion Design, Apparel Technology, or a related field. ~1-2 years of experience in apparel technical design or an internship in a similar... 

Citi Trends

Distribution Center Supervisor Job at Citi Trends

 ...backlog and takes appropriate action to remedy any concerns Handles special projects and assignments as needed Performs other duties...  ...fulfillment and staging Understanding warehouse layout and material flow Warehouse Management Systems (WMS) Basic data entry...