Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Scott Humphrey Corporation

Construction Project Manager Job at Scott Humphrey Corporation

 ...construction projects across multiple locations. This role will oversee ground-up, addition, and renovation projects within hospitals, medical office buildings, and healthcare facilities. Key Responsibilities Manage healthcare construction projects from... 

Access Services

Intersect Chaplain (Contractor) : Access Services Job at Access Services

 ...greater sense of community in order to experience a more complete mental health recovery? Do you have a unique calling? Intersect Chaplains are uniquely called to serve people at the often-neglected intersection of faith and mental health. They do this as contractors... 

The Phoenix Group

Information Technology Engineer Job at The Phoenix Group

 ...Mid-Level IT Engineer Location: New York, NY (Onsite 5 days/week, remote during summer months) Experience: 4+ years Salary: $180,000$250,000 all-in (flexible) About the Role: A growing finance firm is seeking a versatile Mid-Level IT Engineer to join... 

Criss Cross Commercial Group

Commercial Real Estate In-House Attorney Job at Criss Cross Commercial Group

 ...for an exceptional In-House Counsel to handle a range of complex legal work from an entrepreneurial, business-minded perspective....  ...collections following tenant vacancy, and use of collections counsel or consultants. Recommend, retain, and manage external litigation counsel;... 

Hedy Holmes Staffing Services

Warehouse Associate Job at Hedy Holmes Staffing Services

Position: Warehouse Forklift Operator Please call (***) ***-**** to get started faster. Pay Rate: $25.00 /hourly Location: Oakland, CA Schedule: Monday - Friday | must be open to night shift Duties and Responsibilities: Operate sit down and stand...