Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Masis Professional Group

AV Design Engineer Job at Masis Professional Group

 ...AV Design Engineer Houston, TX The AV Design Engineer is responsible for designing, specifying, and documenting audio-visual systems that meet client needs and project requirements. This role works closely with sales, project managers, and installation teams to deliver... 

AllView Real Estate

Senior Business Development Manager Job at AllView Real Estate

 ...companies in Southern California and boasts an industry-leading average client review rating of over 4.65 Stars with 400+ reviews across online rating sites and a client NPS score of over 80. AllView is recognized as one of the leading Real Estate and Property Management... 

Revel Staffing

Entry-Level Medical Coder Job at Revel Staffing

 ...We are seeking a motivated Entry-Level Medical Coder to join the administrative team. This position offers a great pathway into the healthcare...  ...field for individuals interested in medical billing and coding. Hybrid work is possible after the training period. Key... 

ESS Companies

Graphic Designer Job at ESS Companies

 ...steward our growing brand family, were looking for a Graphic Designer to join our team. Graphic designers at ESSC are self-motivated...  ...social media, email campaigns, direct mail, branded merchandise, event materials, infographics, website graphics, motion graphics and... 

Cassia CONNECT

Certified Nursing Assistant - Training Provided Job at Cassia CONNECT

: Provide hands-on personal care Assist with nurse-delegated tasks such as recording vital signs and operating mechanical lifts. Enhance residents' quality of life through communication, interaction, and support with daily activities All-inclusive Comprehensive...