Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Architectural Concrete Design

Residential Design & Sales Consultant Job at Architectural Concrete Design

 ...travel to our office in Levittown PA as well as the ability to travel regularly within your market. About Architectural Concrete Design At ACD, we believe infrastructure creates opportunity for everyone. Whether its improving your home value or creating... 

Marsh McLennan Agency

Employee Benefits Coordinator Job at Marsh McLennan Agency

 ...Employee Benefits Coordinator (Benefits Service Associate) Marsh McLennan Agency Location: Hybrid Bay Area Department: Employee Health & Benefits Full-Time Marsh McLennan Agency (MMA) is hiring an Employee Benefits Coordinator to support our Employee Health... 

Andrew C Beasley PLLC

Law Firm Sales Professional Job at Andrew C Beasley PLLC

 ...$50,000 base + bonuses (expected $100,000+ total) Job Type: Full-time About the Role Are you a natural people person who enjoys...  ...PTO to start ~ Hybrid work environment (part in-office, part remote)~ Comprehensive training program in sales, client... 

Integrity Construction and Windows, Inc.

Call Center/Inside Sales Manager Trainee Job at Integrity Construction and Windows, Inc.

 ...Call Center/Inside Sales Manager Trainee If you can talk on the phone, follow a script, and lead by example, you can make great money here. What you get: Guaranteed hourly pay Uncapped bonus structure Training and support Fast advancement for top performers... 

Farm Job Search

Dairy Herdsman / Farm Worker Job at Farm Job Search

 ...Dairy Herdsman / Farm Worker (5948) Location: Illinois JobNumber: 5948 Herdsman/Farm Worker Position available on an expanding 350 cow, clean, modern dairy farm in South Central Illinois. Farm also grows corn, soybeans, wheat and hay. Must have experience with...