Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

BD Capital

Loan Processor Job at BD Capital

 ...organize files, and input loan information into the companys loan origination system Order and verify third party services (e.g., credit, flood, appraisals, environmental reports, zoning reports) Collect and verify documentation related to borrower, asset, entity,... 

University of Maryland Medical System

Registered Nurse (RN), Comprehensive Medical Rehabilitation Unit Job at University of Maryland Medical System

 ...and sports injury, among many others. Job Description General Summary This role is considered the minimum role for all nurses who have greater than 12 months experience. Provides and coordinates independent care to patients within a clinical specialty as a... 

Insight Global

Meditech LIS Consultant Job at Insight Global

 ...JOB DESCRIPTION Were seeking a seasoned MEDITECH Expanse LIS Consultant to serve as an Analyst supporting a hospital systems Expanse implementation. This role will require 50 - 75% travel to Arizona. You will partner with lab leadership, clinical stakeholders, and... 

London Jewelers

Online Customer Service Representative Job at London Jewelers

Overview: London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented...

Eximia Research

Clinical Research Assistant Job at Eximia Research

 ...Clinical Research Assistant The Clinical Research Assistant assists the Clinical Operations Team at our Encino, CA location in a multi-functional capacity to carry out all assigned tasks associated with the collection, documentation, and maintenance of clinical data...