Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Outlier AI

Teaching Assistant (Remote) Job at Outlier AI

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve ...

Reload transport INC

CDL A Truck Driver Job at Reload transport INC

Looking for a good and reliable driver: - 65 cents per mille - 4 weeks on the road - good driving record - no criminal record

Fourth Floor

Junior Account Executive - Walmart Job at Fourth Floor

 ...Our client, an apparel company, is looking for a Junior Account Executive to join their team in NYC! Responsibilities Support account management for Walmart and Walmart.com, including line sheets, item setup, and buyer communications. Track purchase orders, replenishment... 

VayuClear Inc.

Independent Medical Device Sales Rep Job at VayuClear Inc.

Job Title: Independent Spine & Surgical Sales Representative (Agency or Individual) Company: VayuClear, Charleston, SC Location: Major markets across the U.S. (Remote/Travel Required) About VayuClear: VayuClear is a growing medical device company focused on ...

LHH

Merchandising Associate Job at LHH

 ...showroom assortments (A/B/C sets). What you need: ~5+ years of retail experience in merchandising or buying, preferably in apparel and accessories. ~ Bachelors degree in Business, Fashion Merchandising, or related field preferred. ~ Strong analytical skills...