Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Top Shelf Pizza LLC

Brand Promoter Job at Top Shelf Pizza LLC

 ...Job Title: Brand Promoter for Marcos Pizza. Location: Orlando, FL (Multiple Marcos Pizza Locations). Job Type: Part-Time/Full-Time. Job Overview: Marcos Pizza is looking for a motivated and outgoing Local Store Marketing Representative to drive sales... 

Guthrie

Charge Entry & Edit Specialist - Corporate Reimbursement/Coding - Per Diem Job at Guthrie

Job Description Position Summary: Responsible for accurately entering charge tickets after screening for appropriate use of CPT, ICD10, and modifier codes. Communicate with departments/sites when expected charge tickets have not been received for entry. Works closely...

Choice Translating, Inc. and TravelingBrand Research

NC - Turkish Interpreter - Freelance Job at Choice Translating, Inc. and TravelingBrand Research

 ...Are you passionate about helping your community? We Need Your Help! Choice Translating is seeking on-site (OSI), video remote (VRI), and over-the-phone (OPI) contractor interpreters for multiple languages to join our team of talented linguists. &##128205;... 

Openkyber

Google Cloud Network Engineer Job at Openkyber

 ...Role Overview We are seeking a senior and experienced Google Cloud Operations Engineering Lead to help design, establish, and operate our Google Cloud environment. The enterprise is currently migrating from AWS to Google Cloud, and this role will be critical in standing... 

Glenmeadow

Wellness Coach Job at Glenmeadow

 ...Job Title: Wellness Coach PT (Mon- Fri) 25 hours $24-$28 Reports To: Director of Wellness FLSA Status: Non-Exempt Summary Glenmeadow is seeking a passionate Wellness Coach who promotes the physical and emotional well-being of Glenmeadow residents through...