Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Synergos Companies

Inventory Control Specialist Job at Synergos Companies

 ...s reshaping residential construction. About the Role Synergos Lumber + Truss in Gonzales, TX, is seeking a highly organized Inventory Control Specialist to help us maintain accurate inventory levels, support operational efficiency, and keep materials flowing. This... 

DeliverThat

Self-Employed Catering Driver Job at DeliverThat

 ...DeliverThat was founded by drivers, for drivers. Our mission is to provide larger commissions...  ...a number. DeliverThat is seeking independent contract delivery drivers nationwide to...  ...JOB TYPE 1099 Independent Contractor Para completar el registro en espaol... 

Tata Consultancy Services

EUC Desktop support Engineer Job at Tata Consultancy Services

 ...Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories. Expertise in...  ...systems. Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services. Experience with... 

Blue Signal Search

Mechanical Engineer Job at Blue Signal Search

 ...Mechanical Engineer Locations: On-Site in Cleveland, OH & Charleston, SC Our client is expanding two high-growth product lines that protect critical environments for life-science, healthcare, and advanced-manufacturing customers. They need a hands-on Mechanical... 

Blue Gems MGMT

Design & Sales Consultant - Short-Term Rentals Job at Blue Gems MGMT

 ...part of our continued growth, Blue Gems transforms properties into beautiful, functional, and high-performing vacation rentals designed to delight guests, impress owners, and drive profitability. Role Description: The Design & Sales Consultant is a hybrid...