Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

AMLI Residential

Vice President of Major Capital Projects Job at AMLI Residential

 ...Projects can be based out Atlanta, Chicago or Dallas corporate office. This role involves providing leadership and oversight for all...  ...for senior leadership regarding capital planning, project execution, and risk management. Essential Functions of the Job... 

BM Roofing Contractors

Salesperson - Business Development Job at BM Roofing Contractors

 ...business goals Effectively communicate in a timely manner with other internal departments to...  ...for value-based, consultative selling Working knowledge of Microsoft Excel, Word, and...  ...meeting platforms Be proficient at online business intelligence research Team-... 

Solid Rock Search

Project Manager Job at Solid Rock Search

 ...Construction Project Manager Delray Beach, FL &##128176; $115,000$140,000 + Bonus &##128680; If youre tired of being a number at a big company read this. This role is with a growing, well-run construction firm in South Florida thats intentionally not trying... 

Moran Consultants

Construction Consultant Job at Moran Consultants

 ...Fully remote (Orlando, FL and surrounding area preferred) with limited monthly travel Company Overview Since 1968, Moran Consultants has partnered with lenders, investors, and developers nationwide to provide construction risk management and advisory services. Our... 

Expedia Cruises

Travel Consultant Job at Expedia Cruises

Who Are Our Vacation Consultants? They are Passionate about Travel, from villa stays to all-inclusive resorts, and especially CRUISES of every kindocean, river, yacht, expedition and more! They enjoy top-tier commissions AND AMAZING travel benefits. They navigate...