Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

• IT Call Center Experience (Preferred)
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting - Server Print Queue, and local Queues
• Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
• iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
• Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
• Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
• Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
• Remote support - MSRA, RDP, TEAMs, Webex.
• Hardware Deployment
• ServiceNow - Ticket management, Ticket assignment.

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