Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Leeds Professional Resources

Project Manager Job at Leeds Professional Resources

 ...Job Title: Project Manager Location: Charlotte, North Carolina Job Overview: We are seeking a skilled HVAC Commercial Project Manager to oversee our projects in Charlotte, NC. The ideal candidate will manage all aspects of HVAC system installations, ensuring... 

Fawkes IDM

Foreign Filing Reporting Paralegal Job at Fawkes IDM

 ...A national law firm with offices in Boston, MA is seeking a qualified and expereinced Foreign Filing Reporting Paralegal to join their team. The successful candidate will be responsible for filing patent applications, responding to Office Actions, Information Disclosure... 

ProKatchers LLC

Research Assistant Job at ProKatchers LLC

 ...Job Title : Research Associate ( Research Assistant ) Location : South San Francisco - 94080 Duration : 12 Months Job Description : B.S. in Biology, Biochemistry, Molecular Biology, or a related discipline, with 1+ years of industry experience in pharmaceutical... 

Habasit

Maintenance Technician Job at Habasit

 ...What will you be doing?~ Preventative maintenance and repair of mechanical, electrical, and Habasit specific equipment. Things...  ...for machines and maintain spare part inventory. Maintain building and all maintenance contracts, such as cleaning services, landscaping... 

Addison Group

Accountant Job at Addison Group

 ...Job Title: Accountant Location: 100% onsite in Peachtree City, GA Compensation: $50,000-$65,000 / year Benefits: Medical, Dental...  ..., compliance, and insight that supports both local and international operations. Key Responsibilities Manage all aspects of...