We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!
Required/Desired/Highly desired Skills:
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...related to calls and emails Qualifications Bachelor's degree Effective communication skills Strong organizational and interpersonal skills Experience working with Microsoft Office suite High-energy and passion Demonstrated ability to meet quotas...
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...onsite monitoring activities Profound knowledge of clinical research processes and medical terminology Expert knowledge of ICH GCP... ...clinical monitoring and site management process Conducting remote and on-site visits to assess protocol and regulatory compliance...
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