Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Genesis of Edmond

Parts Manager Job at Genesis of Edmond

Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a Parts Manager.As a Parts Manager at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment... 

Neighborhood Association for Inter-Cultural Affairs

Licensed Clinical Social Worker Job at Neighborhood Association for Inter-Cultural Affairs

 ...Title : Licensed Clinical Social Worker Location : Bronx, New York Salary : 90k-100k + benefits FLSA Classification: Full-Time, Exempt Role Summary : The Licensed Clinical Social Worker will work with clients in order to help them deal with issues involving... 

2GO Advisory Group

Fractional Supply Chain & Procurement Director Job at 2GO Advisory Group

About the Role Our client, a well-established direct-to-consumer healthcare products company headquartered in western Saint Louis, is seeking a Fractional Supply Chain & Procurement Director to lead and optimize their end-to-end operations. This interim executive consultant...

ALTA Performance Materials

Process Engineer Job at ALTA Performance Materials

 ...Alta Performance Materials has an opportunity for a Process Engineer at our Philadelphia, PA plant. Job Function The Process...  ...experience in a chemical plant environment (including Co-Op or internship experience if applicable) Physical requirements include, but... 

Shaw Development, LLC

Global Sales Executive Director Job at Shaw Development, LLC

Job Title: Global Sales Executive Director FLSA: Exempt Reports To: CEO Job Category (EEO Description): Executive / Senior Level Officials and Managers Job Code (EEO Code): 1.1 Job Family: Director Affirmative Action Job Group and Description: 1A O&M ...