Service Desk Analyst Job at V Group Inc., Nashville, TN

ekUvSGw3bk1OQnYxbDhCUzVOTzhtTDc1eHc9PQ==
  • V Group Inc.
  • Nashville, TN

Job Description

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day , and must possess strong people and customer service skills . This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!

Required/Desired/Highly desired Skills:

  • IT Call Center Experience (Preferred)
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting - Server Print Queue, and local Queues
  • Active Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication,
  • iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data,
  • Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions.
  • Network troubleshooting - Internal vs external, VPN, LTE, Wifi,
  • Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed,
  • Remote support - MSRA, RDP, TEAMs, Webex.
  • Hardware Deployment
  • ServiceNow - Ticket management, Ticket assignment.

Job Tags

Local area, Remote job,

Similar Jobs

Tiello

Commercial Roofing Service Superintendent Job at Tiello

Commercial Roofing Service Superintendent Location: Austin, TX Compensation: $70,000$85,000+ (DOE) Schedule: Full-Time / Field-Based Service Leadership Role About the Opportunity Tiello is partnered with a well-established and nationally recognized commercial...

NedaLawyer, APC

Ltitigation Attorney - Employment Law Job at NedaLawyer, APC

 ...to ditch the long commute without sacrificing your income or career growth? If you're a motivated and experienced Employment Law attorney, this could be the perfect opportunity for you. We are looking for an experienced Plaintiff-side Employment Law Attorney. Join... 

BlackRock

Vice President - Product Tax Attorney- Regulated Investment Companies, Digital Assets and Other Financial Products Job at BlackRock

**About this role****Introduction**Due to the significant expansion of BlackRock's digital asset enterprise, the firm is seeking a permanent hire to join its U.S. Product Tax Group. The broader U.S. Product Tax Group is responsible for providing internal tax advice and... 

The Mount Academy

Science Department Head Job at The Mount Academy

2025-2026 Science Department Head Position About The Mount Academy is a private 9th through 12th grade school located in the...  .... Excellent interpersonal skills, including proficiency in communicating, both written and verbally, with faculty, staff, students, and... 

Atlanta Fine Homes Sotheby's International Realty

Multimedia Designer Job at Atlanta Fine Homes Sotheby's International Realty

 ...Designer to create compelling, digital-first creative across video, motion, and print design . This role plays a critical part in...  ...creative deliverables while maintaining brand consistency and high production standards. This is a hands-on individual contributor role that...