Senior Director, Profit Protection & Risk Management Job at WHSmith North America, Las Vegas, NV

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  • WHSmith North America
  • Las Vegas, NV

Job Description

The Senior Director, Profit Protection & Risk Management provides enterprise leadership and strategic oversight for WHSmith’s Profit Protection, Risk Management, and Compliance functions, including Asset Protection, Investigations, Food Safety, Health & Safety (OSHA), and Store File Integrity. This role ensures disciplined governance of programs that protect people, property, and profit while embedding a culture of accountability, compliance, and continuous improvement. Acting as a trusted business partner to Operations, Finance, and Legal, the Senior Director drives visibility into losses, shrink, and operational risk through analytics, prevention strategies, and end-to-end incident management.

Key Responsibilities

Strategic Leadership & Program Oversight

  • Lead the design and execution of WHSmith’s enterprise Profit Protection and Risk Management strategy across retail, food, and corporate operations.
  • Develop, publish, and govern standardized loss prevention programs, risk controls, and investigative frameworks.
  • Oversee execution of physical inventory counting, reconciliation, and post-audit analysis, ensuring accuracy and compliance.
  • Partner with Finance, Field, and Operations teams to ensure reporting accuracy and timely investigation of variances or anomalies.
  • Oversee field investigations, recovery efforts, and asset protection performance metrics.
  • Serve as the company’s primary liaison on regulatory and compliance matters related to safety, insurance, and loss prevention.

Risk Management & Compliance

  • Lead quarterly operational and safety risk assessments, including Food Safety, OSHA, and insurance audits.
  • Maintain and enforce policies that safeguard company assets, intellectual property, and operational continuity.
  • Collaborate with Legal, Insurance, and HR on claim management, risk mitigation, and compliance training.
  • Conduct root-cause analysis on losses or incidents and develop corrective action plans.
  • Oversee governance, reporting, and standard operating procedures for enterprise risk.

Performance Optimization & Business Partnership

  • Partner cross-functionally to align risk management with financial and operational goals.
  • Benchmark and implement industry best practices to elevate WHSmith’s risk and profit protection maturity.
  • Provide data-driven insights and predictive analytics to inform leadership decisions.
  • Lead the development of reporting dashboards to monitor shrink, recoveries, and compliance performance.
  • Drive a culture of accountability and continuous improvement across all risk and safety programs.

Key Metrics

  • Shrink Reduction (%): Year-over-year improvement in controllable losses.
  • Inventory Accuracy (%): Alignment between reported and actual stock levels.
  • Store Audit Compliance (%): Adherence to field and corporate standards.
  • Recovered Value ($): Total recovered funds from investigations and claims.
  • Incident Response Time (Days): Average time to resolution for critical events.

Job Requirements

  • Bachelor’s degree in Finance, Accounting, Risk Management, or related field (MBA preferred).
  • 10+ years of leadership experience in profit protection, asset protection, or operational risk within retail, logistics, or hospitality industries.
  • Proven success leading multi-location programs focused on loss prevention, investigation, and recovery.
  • Strong understanding of financial reporting, reconciliation, and audit processes.
  • Exceptional communication and relationship management skills.
  • Professional certification (CFE, LPC, or equivalent) preferred.

Skills & Competencies

  • Profit protection and risk mitigation strategy.
  • Investigation management and compliance leadership.
  • Financial analytics, audit, and reconciliation expertise.
  • Health, safety, and environmental program management.
  • Cross-functional leadership and communication.
  • Data-driven decision-making and accountability mindset.

Leadership Attributes

  • Analytical and detail-oriented with strong operational judgment.
  • Builds trusted partnerships across all levels of the organization.
  • Resilient, calm, and decisive during high-risk or complex investigations.
  • Results-oriented leader focused on measurable outcomes and cultural alignment.
  • Champions integrity, transparency, and ethical excellence.

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