Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

We’re looking for a passionate Software Engineer who thrives at the intersection of technology and real-world operations. In this role, you’ll work closely with our dispatch team to design, build, and optimize systems that empower our field technicians—HVAC and plumbing professionals—to deliver top-tier service to customers’ homes efficiently and reliably. This role will help enable seamless data and process integration between Salesforce and Dispatch.me, ensuring smooth handling of home warranty claims and effective management of service providers.

The ideal candidate is a hands-on engineer with proven experience in designing and maintaining system integrations, building monitoring solutions, troubleshooting complex data flows, and developing Salesforce dashboards to provide real-time visibility into claim statuses and potential issues. The candidate should have in-depth expertise in Salesforce development and Dispatch.me SaaS platform to lead the development, integration, monitoring, and support of our field service management ecosystem.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Design, develop, and maintain the integration between Salesforce and Dispatch.me using the Dispatch.me connector for Salesforce.
• Ensure data synchronization and process consistency across both platforms for claim handling and service provider management.
• Optimize workflows and processes to reduce latency and errors in claim processing.
• Build robust monitoring and alerting mechanisms for the Salesforce and Dispatch.me integration.
• Work closely with Ops team and Dispatch.me technical support to triage and resolve issues in real-time, identifying whether problems originate in Salesforce, Dispatch.me, or the connector.
• Design and implement custom Salesforce dashboards and reports to track claims statues, KPIs, errors and performance metrics related to claims and claim invoices.
• Partner with operations, product, and support teams to understand business requirements and translate them into technical solutions for system performance and enhancement.
• Proactively identify opportunities for automation, optimization, innovate system observability and provide recommendations for improvements and best practices.
• Serve as a software engineer, contributing to the ongoing development efforts and new initiatives for Claims Management System.
• Design and develop scalable backend services and intuitive front-end tools that enhance dispatch processes. Participate in code reviews and agile ceremonies.

We're Excited if this is You!

Experience and Qualifications of the Role:

• 4+ years of software engineering experience (experience in field service, logistics, or dispatch tech is a strong plus).
• 3+ years of professional Salesforce development experience.
• Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
• Experience with Salesforce configuration, automation tools (Flow, Process Builder), and deployment management.
• In-depth knowledge of the Dispatch.me SaaS platform and its connector for Salesforce.
• Hands-on experience managing Dispatch.me integrations and workflows.
• Expertise in designing, implementing, and maintaining integrations between SaaS platforms.
• Experience with API-based integrations, middleware, or custom connectors.
• Familiarity with monitoring tools and practices (building error logs, dashboards, or system health reports).
• Ability to design monitoring dashboards in Salesforce with meaningful KPIs for claim and system health tracking.
• Experience with data quality assurance, error handling, and reconciliation processes.
• Proven track record of working in field service management or warranty claim management system.
• Designed high-availability applications in a multi-tier service-oriented cloud architecture, including database, service/API, and UI components of the application.
• Experience in micro-services architecture pattern and understanding of various technical components supporting microservices.
• Have good understanding of various design patterns, SOAP/REST protocols, WebSocket, XML, JSON and familiar with YAML.
• Test driven development experience.
• Demonstrate familiarity with Continuous Integration and Continuous Deployment concepts.
• Familiarity with cloud infrastructure (e.g., AWS, Azure or GCP) and DevOps practices.
• Experience working with REST APIs, microservices architecture, and system integrations.
• Quickly develop POC with latest technologies to integrate with existing products and prove feasibility of new products and services.
• Experience in field service management software like Dispatch, ServiceBench, ServiceTitan, or similar platforms.
• Familiarity with home warranty claims processes or similar service-based industries.
• Familiarity with third party monitoring tools (Datadog, Splunk) and Salesforce-native monitoring applications.
• Exposure to AI/ML techniques to enhance scheduling and dispatch logic.

Computer Skills Needed to Perform the Job:

• Proficiency in Microsoft O365.

Education:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

Certificates, Licenses, Registrations:

• Salesforce certifications (Platform Developer II, Salesforce Integration Architect, Salesforce Service Cloud Consultant) preferred.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $83,555 - $111,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

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