Job Description

We are seeking a full-time QA Tester fluent in French-Canadian and English to support our growing portfolio of multilingual testing initiatives. This is a 100% remote opportunity, based in the US.

Reporting to the Director of Product Services, the person in this role will focus on validating a wide variety of platforms and technologies, including IVR/CVP, IVA (Voice and Chat), UCCE, WxCCE, WebEx Contact Center, ECE (Chat/Email), SMS and Email integrations, Google CCAS/CCAIP/CCA (including IVA and Agent Assist), NLU and AI-based solutions (both deterministic and generative), and Five9. You will be responsible for ensuring quality across these integrated communication systems spanning voice, chat, email, and SMS channels.

The ideal candidate will collaborate directly with engineers, solution architects, and project teams to understand complex solutions and actively participate in defect mitigation and resolution. This is a fast-paced, detail-oriented role that requires strong communication skills, technical fluency, and the ability to manage multiple projects simultaneously—both independently and within collaborative team settings.

• Execute functional, system, regression, and performance testing across platforms including:
• IVR/CVP
• IVA (Voice and Chat)
• UCCE / WxCCE / WebEx Contact Center
• ECE (Chat/Email)
• SMS and Email integrations
• Google CCAS, CCAIP, and CCA (including IVA and Agent Assist)
• NLU and AI-based testing (Deterministic and Generative)
• Five9
• Write and execute test cases to validate conversational flows and user experiences in both French-Canadian and English.
• Develop and maintain test scenarios from use cases.
• Responsible for hands-on testing specific to Contact Center, CTI, and IVR Applications using accepted industry best practices.
• Collaborate directly with engineers, solution architects, and project teams (including TTEC Digital staff, client resources, contract resources, and 3rd party vendors) to:
• Understand complex solution designs
• Troubleshoot and mitigate defects
• Ensure alignment between business requirements and technical implementation

• Fluent in French-Canadian and English (written and spoken).
• Bachelor’s degree in computer engineering, Computer Science, Information Technology, Management Information Systems, or equivalent experience.
• Minimum 3 years’ experience in software testing/quality assurance, preferably in contact center or conversational AI environments.
• Knowledge of and hands-on experience with contact centers, CTI, and IVR applications is a must.
• Familiarity with platforms listed above is strongly preferred.
• Experience in developing and maintaining test scenarios from use cases.
• Desire experience with QA tools such as PractiTest, Jira, or similar platforms.
• Experience in the deployment and use of automated testing tools.
• Proven organizational excellence and meticulous attention to detail, ensuring high-quality deliverables in fast-paced environments.
• Ability to work independently and thrive in collaborative, cross-functional teams, managing multiple client engagements and internal priorities simultaneously.
• Strong communication and documentation skills, with the ability to translate complex technical concepts into clear, actionable insights for diverse audiences.
• Comfortable engaging with both technical and non-technical stakeholders, including clients, developers, and business leaders.
• Demonstrates an adaptable, proactive, and solution-oriented mindset, with a focus on driving client success and continuous improvement.
• Advanced proficiency in Microsoft Word and Excel; experience with Macros or automation tools is a plus.
• Quick learner with sharp analytical and problem-solving abilities, paired with effective planning and time management skills to meet deadlines and exceed expectations.

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