Job Description

Key Responsibilities:

Program Leadership & Strategy

• Develop and execute the roadmap for POS and eCommerce initiatives in alignment with business objectives.
• Conduct impact assessments and feasibility studies for proposed projects.
• Define detailed project plans, including scope, timelines, resource allocations, and key milestones.

Stakeholder & Vendor Management

• Serve as the primary liaison between internal stakeholders (IT, store operations, marketing, finance, etc.) and external vendors.
• Build and manage partnerships with POS software and hardware providers.
• Ensure vendor deliverables meet quality, timeline, and compliance expectations.

Implementation & Integration

• Oversee the rollout of POS systems across stores with minimal business disruption.
• Lead efforts to configure, customize, and integrate POS solutions with ERP, inventory, and eCommerce platforms.
• Manage end-to-end testing cycles (SIT, UAT) and supervise pilot launches.

Team Leadership & Cross-functional Coordination

• Lead cross-functional teams including developers, QA, BAs, and operations staff.
• Facilitate Agile (Scrum) or PMP-style project ceremonies.
• Mentor junior team members and manage inter-team dependencies.

Risk, Budget & Compliance

• Identify and mitigate program risks and ensure issue resolution.
• Track budgets, manage forecasts, and maintain financial controls.
• Ensure adherence to PCI-DSS, security, and data privacy regulations.

Post-Implementation Support & Optimization

• Oversee the transition to support and operations teams post go-live.
• Monitor system performance and lead continuous improvement initiatives.
• Collect feedback from store staff and customers to prioritize future enhancements.

Documentation & Training

• Maintain comprehensive project documentation including SOPs, training materials, and technical guides.
• Ensure knowledge transfer across teams and support training efforts as needed

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