Personal Lines CSR Job at Stone Hendricks Group, Skokie, IL

ekUzR25iL0FNeDcvbGNCWDZ0YTZtcno1d1E9PQ==
  • Stone Hendricks Group
  • Skokie, IL

Job Description

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships.

Position Overview:

We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most.

Key Responsibilities:

  • Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
  • Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
  • Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
  • Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
  • Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
  • Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.

Qualifications & Skills:

  • 2+ years of experience in personal lines insurance (Independent Agency experience preferred).
  • Active Property & Casualty (P&C) License (preferred or willing to obtain).
  • Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar) .
  • Strong customer service, problem-solving, and communication skills.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Familiarity with Illinois personal insurance market and carrier products is a plus.

Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!

Job Tags

Similar Jobs

Odyssey Information Services

Help Desk Analyst Job at Odyssey Information Services

 ...Analyst to join their team permanently. This role will be responsible for providing essential desktop support, troubleshooting technical issues, and assisting employees with IT-related matters. The ideal candidate will have a solid background in helpdesk operations, strong... 

Global Channel Management, Inc.

School Admin Clerk Job at Global Channel Management, Inc.

School Admin Clerk needs 2 years of event support and coordination; previous higher education experience preferred. School Admin Clerk requires: -Skills should include high proficiency in Microsoft Word, Outlook, PowerPoint, Excel and internet applications. - Outstanding... 

BlackRock Resources LLC

Quality Assurance/Quality Control Manager Job at BlackRock Resources LLC

 ...construction environment. This is an on-site role focused on maintaining and overseeing all aspects of the project's quality assurance and control plan. Youll report directly to the Project Manager and coordinate with on-site and off-site teams, subcontractors, and... 

Manufacturing Company

Warehouse Manager Job at Manufacturing Company

 ...customers' lives. We've experienced significant growth over the past few years, which has led to an expansion of our operations. Our warehouse facility is the heart of our logistics and distribution network. It's a fast-paced environment where efficiency, accuracy, and... 

Right Executive Search, LLC

Administrative Assistant & Customer Service (3 Month Contract) Job at Right Executive Search, LLC

 ...Hiring REMOTE EST: Administrative Assistant Must be Eastern Standard Time Zone (EST) Growing decorative lighting firm seeks an experienced Administrative Assistant to support both administrative and customer service functions. Contract role (3 months, maternity leave...