Personal Lines CSR Job at Stone Hendricks Group, Skokie, IL

ekUzR25iL0FNeDcvbGNCWDZ0YTZtcno1d1E9PQ==
  • Stone Hendricks Group
  • Skokie, IL

Job Description

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships.

Position Overview:

We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most.

Key Responsibilities:

  • Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
  • Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
  • Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
  • Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
  • Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
  • Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.

Qualifications & Skills:

  • 2+ years of experience in personal lines insurance (Independent Agency experience preferred).
  • Active Property & Casualty (P&C) License (preferred or willing to obtain).
  • Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar) .
  • Strong customer service, problem-solving, and communication skills.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Familiarity with Illinois personal insurance market and carrier products is a plus.

Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!

Job Tags

Similar Jobs

The Kasper Group

Fabric Operations Assistant, Wholesale Apparel Job at The Kasper Group

 ...work and special occasion dressing needs. Driven by excellence and exceptional talent, The Kasper Group has remained a forerunner in fashion for over 30 years. We are committed to delivering iconic brands ( Kasper, Anne Klein, LeSuit, Kenneth Cole ) , relevant fashions... 

SanaClis

FREELANCE Clinical Research Associate Job at SanaClis

 ...onsite monitoring activities Profound knowledge of clinical research processes and medical terminology Expert knowledge of ICH GCP...  ...clinical monitoring and site management process Conducting remote and on-site visits to assess protocol and regulatory compliance... 

AtWork - Knoxville

Glass Installer Job at AtWork - Knoxville

 ...JOB TITLE: RESIDENTIAL GLASS INSTALLER JOB TYPE: Full-time PAY: $17-$25/HR., depending on experience If you're ready to join a company that prioritizes its core values and fosters a culture of excellence, curiosity, and adaptability, we want to hear from you! This... 

PAM Transport

Student Driver Recruiter Job at PAM Transport

 ...safety department specified documentation processes and procedures to ensure DOT compliance Route concerns or questions from current drivers to the appropriate department Handle recruitment oriented special projects as assigned by the department leader What makes... 

Insight Global

Entry-Level Electrical Designer Job at Insight Global

 ...Overview Our client is seeking an Entry Level Electrical Designer to join their teams in Hampton, VA and Richmond, VA beginning in January 2026. This team is responsible for the design of underground and overhead electrical utility lines for construction projects. This...