Personal Lines CSR Job at Stone Hendricks Group, Skokie, IL

ekUzR25iL0FNeDcvbGNCWDZ0YTZtcno1d1E9PQ==
  • Stone Hendricks Group
  • Skokie, IL

Job Description

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships.

Position Overview:

We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most.

Key Responsibilities:

  • Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
  • Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
  • Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
  • Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
  • Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
  • Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.

Qualifications & Skills:

  • 2+ years of experience in personal lines insurance (Independent Agency experience preferred).
  • Active Property & Casualty (P&C) License (preferred or willing to obtain).
  • Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar) .
  • Strong customer service, problem-solving, and communication skills.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Familiarity with Illinois personal insurance market and carrier products is a plus.

Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!

Job Tags

Similar Jobs

Allivet

Technical Lead (.net) Job at Allivet

 ...impact on pets' lives, Allivet is the place for you. Join us in our mission to help pets live their best lives. Allivet is proud to be certified as a Great Place to Work, showcasing our commitment to core values and fostering an exceptional workplace environment for all... 

Korn Ferry

Medical Director - Medical Management Job at Korn Ferry

 ...Participate in risk management, claims administration, pharmacy utilization management, catastrophic case review, outreach programs, HEDIS reporting, credentialing, provider orientation and profiling, etc. Conduct quality improvement and outcomes studies as directed... 

Insight Global

Bilingual Customer Service Representative Job at Insight Global

 ...site, Monday, Thursday, & Friday work from home) PAY RATE: $17hr QUALIFICATIONS:...  ...We are looking for a driven Customer Service Representative to join their customer support...  ...day roughly 70-80. Each call will last approximately 2-3 minutes based on the issue.... 

Encore Leadership Advisors

Preschool Teacher Job at Encore Leadership Advisors

$2K Sign On Bonus! (NOTE: We have multiple teaching roles available in Joliet, IL and Elgin, IL) Culture of Care This program is known for its closely-knit teams who often work together for years at a time! The team members join their shared love of educating young...

All American Pet Resorts New Bern

Pet Groomer Job at All American Pet Resorts New Bern

 ...All American Pet Resorts New Bern in New Bern, NC is looking for one pet groomer to join our 25 person strong team. We are located on...  ...plan Responsibilities Rebook appointments as needed Pre-groom assessment of each pet and discussion with the owner regarding...