Personal Lines CSR Job at Stone Hendricks Group, Skokie, IL

ekUzR25iL0FNeDcvbGNCWDZ0YTZtcno1d1E9PQ==
  • Stone Hendricks Group
  • Skokie, IL

Job Description

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships.

Position Overview:

We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most.

Key Responsibilities:

  • Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
  • Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
  • Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
  • Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
  • Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
  • Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.

Qualifications & Skills:

  • 2+ years of experience in personal lines insurance (Independent Agency experience preferred).
  • Active Property & Casualty (P&C) License (preferred or willing to obtain).
  • Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar) .
  • Strong customer service, problem-solving, and communication skills.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Familiarity with Illinois personal insurance market and carrier products is a plus.

Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!

Job Tags

Similar Jobs

Sprague Pest Solutions

Customer Service & Operations Support (BAC) Job at Sprague Pest Solutions

Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we ...

Schillings

Graphic Designer Job at Schillings

 ...Great news! Schillings is currently looking for a Graphic Designer at our Saint John, IN location to create visually engaging content...  ...involves both creative design work and practical tasks, such as event setup and vinyl decal installations. This role is on-site... 

FedEx Services

Package Handler - Part Time (Warehouse like) Job at FedEx Services

 ...why pay for a gym membership when you can get paid while working out? Warehouse duties include loading, unloading, and sorting of packages of various sizes. Part time Federal Express Corporation (FEC) employees work one shift a day; full time Federal Express... 

SQRL

Clinical Research Assistant Job at SQRL

 ...+ benefits!~ Unique opportunity to break into the Clinical Research space!~ Work with a company that truly cares about their employees...  ...to expand their team with additional clinical research assistants; also providing the exciting opportunity to train and develop... 

Hays

Construction Project Manager Job at Hays

 ...interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now at (***) ***-****. If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career....