Personal Lines CSR Job at Stone Hendricks Group, Skokie, IL

ekUzR25iL0FNeDcvbGNCWDZ0YTZtcno1d1E9PQ==
  • Stone Hendricks Group
  • Skokie, IL

Job Description

We are a well-established independent insurance agency in Skokie, IL, specializing in personalized home, auto, life, health, and business insurance solutions. As a Trusted Choice agency , we are committed to exceptional client service and long-term relationships.

Position Overview:

We are seeking a Personal Lines CSR to join our growing team. This individual will be responsible for servicing and managing personal lines insurance policies , providing exceptional customer service, and ensuring client satisfaction. The ideal candidate will have insurance industry experience , strong communication skills, and a passion for helping clients protect what matters most.

Key Responsibilities:

  • Client Servicing: Manage a book of personal lines clients, handling policy inquiries, endorsements, renewals, and coverage changes.
  • Claims Assistance: Guide clients through the claims process, ensuring a smooth experience and acting as a liaison with carriers.
  • Policy Reviews & Renewals: Conduct proactive policy reviews to identify coverage gaps and recommend appropriate solutions.
  • Cross-Selling & Retention: Identify opportunities to offer additional coverage options (home, auto, umbrella) to existing clients.
  • Carrier & Vendor Liaison: Work closely with insurance carriers to obtain quotes, process applications, and resolve issues.
  • Documentation & Compliance: Maintain accurate records in the agency management system and ensure compliance with insurance regulations.

Qualifications & Skills:

  • 2+ years of experience in personal lines insurance (Independent Agency experience preferred).
  • Active Property & Casualty (P&C) License (preferred or willing to obtain).
  • Proficiency in agency management software (AMS360, Applied Epic, HawkSoft, or similar) .
  • Strong customer service, problem-solving, and communication skills.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Familiarity with Illinois personal insurance market and carrier products is a plus.

Ready to Join Our Team? If you're an experienced Personal Lines CSR looking for a client-focused, supportive agency where you can grow your career, we'd love to hear from you!

Job Tags

Similar Jobs

Concero

Customer Service Representative Job at Concero

 ...Center Representative to join our Patient Services team. In this role, you will be...  ...Navigate through multiple applications to answer insurance and account questions. Appointment...  ...Accurately book and confirm appointments based on patient availability and doctor schedules... 

Ampersand Therapy

ASL Educational Interpreter Job at Ampersand Therapy

 ...Hello ASL Interpreters! Become part of a caring, women-led therapy company that genuinely values and supports its team! At Ampersand Therapy , were committed to fostering a positive work environment while making a real difference in schools. We are currently hiring... 

Top Level Promotions

Work from Home Administrative Office Support Help Job at Top Level Promotions

 ...panels), assisting with data analysis, and providing feedback to help companies enhance their products and services. This...  ...trails, cultural attractions, shopping, and a variety of dining experiences. With a combination of urban convenience and community-focused... 

KM Partners | Affordable Housing Solutions

Chief Operating Officer Job at KM Partners | Affordable Housing Solutions

 ...Company Overview KM Partners is partnered with an integrated real estate company that...  ...Operating Officer (COO) will serve as a key executive leader, responsible for the performance,...  ...is a rapidly growing national Executive Search and Professional Recruitment Consultancy... 

Velvet Caviar

Social Video Producer for TikTok Live Job at Velvet Caviar

 ...accessories brand with exciting content and brand innovation? Velvet Caviar is a New York-based company, looking for a creative Livestream Video Producer to take ownership of our livestream strategy, production, moderation, and performanceprimarily on TikTok Live , with...