Job Description

THE ROLE

You are the first-person employees and visitors see walking into Dr. Martens Corporate Headquarters! You provide a warm welcome and ensure everyone is taken care of. You often go above and beyond by providing exceptional office support to the Executive team and supporting a variety of office functions including HR. This position is required to be in office Monday-Thursday from 9:00AM–4:00PM. You also get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

This is a temporary contract role with an anticipated end date of September 15th, 2025.

• Answering and routing all incoming front-desk calls and visitors. This includes routine questions and forwarding solicitation calls appropriately and answering security front-door.
• Utilizing all your administrative resources so that we are current within our systems, as well as coordinating with other departments as necessary.
• Processing mail including outgoing and in-coming shipments, courier services and general mail delivery.
• Creating UPS labels for internal shipments and for our remote employees.
• Ordering, stocking, and maintaining office, shipping, coffee and vending supplies.
• Placing supply orders for employee needs.
• Preparing on-boarding packets and/or other welcome arrangements for new employees.
• Assisting with catering, supplies, and other needs for business meetings and/or employee related events.
• Routing building maintenance requests to the appropriate party, including calling third party contractors as needed.
• Maintaining reception area and office supply closet.
• General office projects and duties as assigned.

WHAT WE ARE LOOKING FOR

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

• Proven office reception experience, including multi-line phone experience.
• Proficiency in MS Office.
• Positive approach with a helpful and relationship-oriented demeanour.
• Ability to communicate clearly via phone, email, and in person.
• Professional grammar / phone etiquette / written word and ability to interact with visitors and employees in an outgoing, friendly, and professional manner.
• Proven ability to prioritize workload and manage multiple projects from more than one person simultaneously.
• High level of organization, efficiency, and punctuality.
• Ability to maintain confidentiality and use good business judgment. Is discreet and trustworthy.
• Ability to move up to 30 pounds on a regular basis. Ability to move up to 50 pounds on a cart occasionally.
• Ability to complete repetitive folding and sorting by hand.
• International/domestic travel required: 0%
• Ability to work at a standard computer set up 28+ hours per week, with or without accommodations.

At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand-alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE . Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop : build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
• Lead : set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
• Explore : understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM.
• Invent : challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
• Connect : contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
• Influence : share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
• Drive : embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
• Organise : prioritise demands, manage time effectively, and identify opportunities for improvement.

PAY DETAILS

• $21.00 per hour

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community .

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