Job Description

General Purpose

Zerorez’s growth depends on our ability to establish and grow a robust Air Duct business. Because air duct cleanings tend to be significant in price and less frequent, the ability to continuously dazzle each client so that they refer others and find other ways to attract new customers is essential. Additionally, delighted air duct customers create additional opportunities for other services.

General Overview

The role of this Supervisor is crucial in collaborating with the Air Duct Division Manager to devise a comprehensive strategy for expanding the Air Duct business. This supervisor owns the execution of the day-to-day operation while leading growth and stability with our people. The growth of our operations team depends on leading skilled technicians who can deliver exceptional service and value to new and existing customers. The position necessitates a solid understanding of business practices and outstanding expertise in managing people and development of processes that improve efficacies.

The salary for this role is $58k-$72k, and it is an in-person position at our Norcross office.

Main Job Task and Responsibilities

Operational Leadership:

• Develop and lead an operational organization dedicated to providing exceptional customer service while driving continuous improvement.
• Manage and oversee all aspects of technician scheduling and maintain accurate attendance logs.
• Oversee the day-to-day operations of the Atlanta group, ensuring alignment with overall organizational objectives.
• Communicate departmental activities and progress for management guidance.

Customer Contact Management:

• Successfully managed customer interactions and relationships within the Air Duct Division.

Continuous Improvement and Training:

• Oversee all initiatives related to process improvement and quality enhancement, including developing, implementing, and maintaining monthly quality work improvement goals.
• Train and development of employees using quality tools, methodologies, and best practices to ensure consistent and high-quality service.
• Design and implement corrective action plans to eliminate wasteful or ineffective practices, processes, and procedures.
• Instill and nurture a culture of continuous improvement throughout the organization.

Quality Assurance:

• Develop, implement, and maintain quality audits, corrective action, and preventive action plans to ensure compliance with established standards.
• Ensure compliance with company policies and regulatory requirements specific to the division.

People Engagement:

• Collaborate with Division Manager to identify staffing needs.
• Conduct regular team meetings to share updates and discuss goals.
• Foster a positive, professional workplace culture and employee engagement.

Requirements and Skills:

· 4+ years of experience in operations management or a related field is required.

· Strong leadership, analytical, and supervisory skills.

· Experience in developing and implementing strategies to achieve organizational objectives.

· Focus on delivering exceptional customer service and meeting customer expectations.

· Knowledge of Lean Six Sigma methodology is preferred.

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