Job Description

At Ernest, performance starts with people and our culture makes that possible. We’re looking for a hands-on, results-driven Office Manager to lead two critical departments: Customer Service and Merchandising (Purchasing) . The right leader will bring proven experience managing purchasing operations and ideally, a background overseeing customer service functions. Most importantly, they’ll embody the Ernest culture—bringing energy, clarity, and care to every interaction while creating a collaborative and high-performing work environment.

What You’ll Do

• Lead and Inspire : Manage, mentor, and grow two department teams—purchasing and customer service—instilling a positive, accountable, and culture-driven work environment.
• Drive Operational Excellence : Oversee day-to-day activities, ensuring operational goals are met efficiently and customer expectations are exceeded.
• Support and Develop Teams : Equip your teams with the tools, training, and support needed to succeed; promote high morale and individual development.
• Balance and Execute : Align customer needs with internal policies and supplier capabilities; make sound decisions that benefit both the customer and the company.
• Boost Profitability : Implement strategies that optimize service levels, inventory management, and cost controls; monitor team KPIs and performance metrics regularly.
• Build and Maintain Plans : Own the development of annual business plans, supporting team initiatives and long-term growth objectives.
• Collaborate Cross-Functionally : Partner closely with sales leadership, account managers, and other departments to address challenges and uncover new opportunities.
• Promote Culture : Lead by example with authenticity and empathy—amplifying our values, celebrating wins, and supporting each team member’s success.

What You Bring

• 3+ years of leadership experience, ideally with at least 2 years managing a purchasing team.
• Experience managing or working closely with customer service teams .
• Proven ability to develop people, build team cohesion, and foster a healthy work culture.
• Strong organizational, problem-solving, and decision-making skills.
• Familiarity with ERP systems; SAP or advanced ERP understanding preferred.
• A growth mindset with the ability to implement change and drive results.

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