Job Description

Back Office Manager – Vitalitec USA. Plymouth, Massachusetts

Who are Advanced Medical Solutions?

AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™, Peters Surgical, Ifabond, Vitalitec and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal® brand as well as under white label. Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen-based absorbable surgical implants and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices. AMS's products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS's own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 1,500 employees. For more information, please see

AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.

Job Details

• Responsible for customer service.
• Invoice and process payments from customers.
• Support the accounts payable process.
• Provide standardized reporting.
• Support the sales team.
• No travel expected.
• Based in Plymouth, MA.

What will this role involve?

• Entering orders from customers.
• Answering customer phone calls.
• Invoicing customers.
• Managing accounts receivable.
• Entering invoices received from suppliers.
• Providing reporting on outstanding balances, unpaid invoices, etc.
• Answer sales inquiries on pricing, availability, etc.
• Ad hoc reporting.

What we're looking for?

• Prior experience in either customer service or bookkeeping.
• Associate’s degree or higher.
• Excellent communication skills.
• Proficient in MS Office applications.
• Experience in using QuickBooks a plus.
• Ability to exercise tact and good interpersonal skills.
• Problem solving skills.
• Ability to be pro-active, with a sense of urgency.
• Ability to read, understand and communicate technical documentation.
• Highly motivated.

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