NMC_000184 - Help Desk Support Technician (2 days per week) Job at New Millenium Consulting, Houston, TX

eFU3RGxiekJNeDMzbE1kVzZkR3luN0Qxenc9PQ==
  • New Millenium Consulting
  • Houston, TX

Job Description

We are urgently looking for a Help Desk / Desktop Support Technician for our client in Houston, TX .

Title: Help Desk / Desktop Support Technician

Location: Houston, TX (2 days per week)

Hourly: $25 - $30 per hour

Duration: Long Term

Must Have:

Should have at least 5-7 years of experience with the following:

  • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, base load software, MS Office suite and other business application
  • Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (IOS/iPhone/IPads)
  • VIP and home-based office (HBO) user support

Responsibilities:

  • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform managed print service invoicing/meter read/polling report verification
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis

Job Tags

Hourly pay, Local area, Home office, 2 days per week,

Similar Jobs

MatchBukh Talent Solutions

Psychologist Job at MatchBukh Talent Solutions

 ...##128188; Full-Time | &##128176; $150K$175K DOE | &##129504; Clinical Psych | &##129523; Some Travel MatchBukh Talent Solutions...  ...cognitive rehabilitation therapy Conduct neuropsychological and psychological assessments Provide psychotherapy for chronic pain, trauma... 

Jayco Talent

Electrical Project Manager (Travel) Job at Jayco Talent

 ...Traveling Electrical Project Manager to lead ground-up construction builds for data centers, hospitals, manufacturing facilities,...  ...ESOP (Employee Stock Ownership Plan) Competitive Salary + Per Diem and performance-based bonuses Full benefits package including... 

NationsBenefits

Fraud Ops Analyst Job at NationsBenefits

 ...fraud management team. This role is responsible for detecting, investigating, and preventing fraudulent activity across customer accounts,...  ..._______________ Qualifications: Bachelors degree in Criminal Justice, Finance, Data Analytics, or related field. 2+... 

Cambridge Health Alliance

RN - Labor and Delivery Job at Cambridge Health Alliance

 ...Location:CHA Cambridge HospitalWork Days:12 hr shifts, rotating holidaysCategory:Registered NurseDepartment:Labor and DeliveryJob Type: Per Diem On CallWork Shift: Various ShiftsHours/Week: 0.00Union Name: MNA CambridgeThe Maternity Suite... 

NSABP Foundation Inc.

Clinical Research Associate - Level 3 Job at NSABP Foundation Inc.

 ...NSABP Foundation has an opening for Clinical Research Associate - Level 3. This is a hybrid...  ...requiring 3 days in the office and 2 days remote work. PURPOSE This role supports...  ...selection and Principal Investigator review. Assists with site activation requirements...