Job Description

Role Overview

We are seeking a Multi-Service Manager for our location in Holly Springs, NC, just 20 minutes outside of Raleigh. This Multi-Service Manager candidate will be highly organized and results driven to oversee both Environmental Services (EVS) & Patient Transport departments. UNC Rex Holly Springs is a 50-bed hospital located in Holly Springs, NC. As part of the UNC Healthcare System, Holly Springs is dedicated to providing exceptional care to their community. The successful candidate will oversee a team of 25-30 and be responsible for meeting client's expectations on Patient Satisfaction scores as measured by HCAHPS, Bed & Transport Turnaround Time as well as Employee Engagement.

This position will have direct oversight of the Patient Transport and Linen Department for Rex Holly Springs. The hours are primarily Second Shift 2pm to 10:30pm) with rotating weekends and holidays. Patient Transport and/or Linen Utilization experience is recommended. Overall, will be responsible for all patient/bed flow operations for both the Environmental Services and Patient Transport departments. This position will be directly responsible for the daily throughput process and ensuring daily targets are being met and/or exceeded. Responsible for hiring and training of unit personnel.

What You'll Do

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;
• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Must be able to lead a diverse work force;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and
• Support a diverse and inclusive workforce.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a health care setting;
• in depth knowledge of quality control systems;
• a basic understanding of Environmental Services/Housekeeping services;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other technology.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Job Tags

Similar Jobs