Job Description

Responsibilities:

• Perform configuration tasks in Microsoft Dynamics, including but not limited to entity customization, workflow creation, form design, and data import/export.
• Collaborate with functional and technical teams to gather business requirements and translate them into functional specifications for system configuration.
• Assist with managing Microsoft Dynamics solutions and perform deployment related activities.
• Create and maintain system documentation, including configuration guides and user manuals, to ensure consistency and facilitate knowledge transfer.
• Conduct system testing and troubleshooting to identify and resolve issues, ensuring optimal performance and usability.
• Assist in data migration activities, ensuring data integrity and accuracy during the migration process.
• Provide end-user training and support to ensure successful adoption and utilization of the Microsoft Dynamics platform.
• Stay up-to-date with the latest Microsoft Dynamics features, updates, and industry trends to recommend improvements and optimizations.

Essential Skills:

• Strong understanding of Microsoft Dynamics 365 Sales (v.9), including configuration capabilities and features.
• Proficiency in entity customization, workflow creation, form design, and data import/export within Microsoft Dynamics.
• Experience developing and deploying custom coded C# processes.
• Capable of reading and writing JavaScript, HTML, & SQL.
• Knowledge of Microsoft Dynamics 365 solutioning & best practices.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Basic understanding of Azure Data Factory (ADF) & Logic Apps.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot issues and provide effective solutions.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Ability to work independently and manage time effectively, delivering high-quality results within deadlines.
• Experience with Zendesk & Jira is a plus
• Microsoft Dynamics certifications, such as MB-210: Microsoft Dynamics 365 Sales Functional Consultant or equivalent, are desirable but not mandatory

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