Job Description

The Office Manager oversees the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice) . This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.

Responsibilities

The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.

• Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
• Oversee the training for all staff for all front office related tasks.
• Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
• Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
• Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
• Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
• Communicates with patients who have complaints about services.
• Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
• Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
• Ensures all Front Office policies and procedures are followed.
• Manage staff schedules, approve staff hours for payroll.
• Ensure appropriate staffing and responsible for hiring as needed.
• Conducts performance reviews of front office employees.
• Collaborates with other departments as necessary to contribute to efficient workflow.

Key Competencies

• Excellent verbal and written communication skills.
• Strong organizations skills and attention to detail.
• Ability to effectively collaborate, works with a sense of urgency, and prioritizes tasks.
• Ability to effectively manage a remote staff.
• Ability to lead and adapt to change in a face-paced environment.
• Strong customer service orientation.
• Ability to manage confidential information.

Qualifications

• Bachelor’s degree or equivalent
• A minimum of 3 years in an Oncology practice preferred
• Minimum of 3 years management experience leading a large team
• Knowledgeable in medical terminology and medical records

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 40 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to travel to each location to supervise staff as needed.

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location . Salary Range - $70,000 to $80,000 annually.

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