Job Description

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture, please click here: Kaseya Culture .

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Team Leadership & Development: Manage, mentor, and empower a team of 6-10 individual contributors, ensuring high performance, professional growth, and skill development. Foster a culture of accountability and continuous improvement.
• Client Relationship Management: Cultivate and maintain strong, long-term relationships with key clients, positioning yourself as a trusted advisor and the primary point of contact to drive client success and loyalty.
• Strategic Planning & Execution: Lead the development and execution of strategies to improve client satisfaction, retention, and account performance, aligning team efforts with broader organizational goals.
• Performance Monitoring & Optimization: Track and assess key performance indicators (KPIs) to ensure that team objectives are met. Take proactive measures to implement improvement plans and optimize performance where necessary.
• Issue Resolution & Client Advocacy: Oversee the timely and effective resolution of any client issues or escalations, ensuring client satisfaction and maintaining strong relationships.
• Cross-Functional Collaboration: Collaborate with internal teams to align on deliverables, resources, and strategies, ensuring a seamless and exceptional client experience.
• Reporting & Insights: Provide regular updates and reports to senior management, highlighting team performance, client feedback, and key account trends, while offering actionable insights for improvement.
• Process Improvement & Innovation: Continuously evaluate and refine processes, introducing best practices and innovative solutions to enhance the effectiveness and efficiency of the account management function.
• Talent Development: Create a structured approach for ongoing training and development, offering growth opportunities for both new and seasoned employees, to ensure goals are consistently achieved and the team is continuously evolving.

Qualifications:

• A minimum of 2 years of experience managing a team of quota-carrying account managers or account executives, with a team size of at least 5 sales representatives.
• Strong understanding of client management and relationship-building techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM software and account management tools.
• Experience in the IT or software industry is a plus.

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives!

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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