Job Summary
To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutions/improvements/enhancements and generating detailed reports/analyses to improve processes and functionalities within the assigned project.
Key Responsibilities
1. To Effectively Identify Root Causes of Ongoing Issues, Existing Processes and Procedures; and Determine Quick Resolutions, Improvements and Enhancements for The Same in Assigned Tasks/Projects
2. To Efficiently Implement the Best Resolutions and Enhancements to Improve Existing Processes and Procedures Within Projects/Organization
3. To Create Precise and Detailed Analyses & Reports for Monitoring the Health of The Business
4. To Create Business Requirements for Enhancing Functionality of Process Workflows to Improve Customer Experience and Satisfaction
5. To Manage Client and Internal Business Relationships Within Various Assigned Projects to Ensure Smooth Progress and Improvements and Enhanced Functionality.
MUST HAVE THE FOLLOWING FOR THIS ROLE:
This role is an ONSITE role - Lakeland, FL 33801
6-month contract that could extend to longer term.
Pay Range Minimum: $38,000 per year (or $18.27 per hour)
Pay Range Maximum: $41,000 per year (or $19.71 per hour)
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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