Job Description
Industry : Gaming
Basis : Full time
Remuneration : Salary
Main Duties:
- Monitor and analyze VIP Players KPIs and their trends on a daily basis
- Provide multi-platform customer care to build personal relationships
- Keep track and monitor the VIP user's activity on a daily basis, build content, promotions, and activities
- Design and implement VIP activities - in order to increase KPIs with a goal to improve player retention
- Identify and capture issues raised by VIP players and work with cross-functional teams to find solutions
- Monitor and analyze VIP player behavior to identify opportunities to improve player retention and satisfaction
- Stay up-to-date with industry trends and best practices related to VIP programs and player engagement
- Cross-teamwork with all aspects of marketing, monetization, compliance, features, and products
What skills do you need?
- At least 2 years VIP Management experience with a proven ability to manage high-profile clients, deliver personalized service, and exceed expectations in fast-paced environments
- Fluent English, both in written and verbal communication is a must
- Spanish and/or Portuguese both in written and verbal communication would be considered an asset
- Work in shifts (including night shifts)
- Strong analytical and operational skills
- Excellent communication and interpersonal skills; build a relationship with the players
- Technical & analysis skills (Excel, CRM platforms and analysis platforms)
- Deep understanding of the gaming ecosystem
- Positive attitude and a desire to learn and grow
E ligibility to work in the EU is a must
Want to see more jobs? Check out all our ACTIVE VACANCIES
Check out your net salary with Salary Calculator - Malta
Job Tags
Full time, Shift work, Night shift,