Job Description

Industry : Gaming

Basis : Full time

Remuneration : Salary

Main Duties:

• Monitor and analyze VIP Players KPIs and their trends on a daily basis
• Provide multi-platform customer care to build personal relationships
• Keep track and monitor the VIP user's activity on a daily basis, build content, promotions, and activities
• Design and implement VIP activities - in order to increase KPIs with a goal to improve player retention
• Identify and capture issues raised by VIP players and work with cross-functional teams to find solutions
• Monitor and analyze VIP player behavior to identify opportunities to improve player retention and satisfaction
• Stay up-to-date with industry trends and best practices related to VIP programs and player engagement
• Cross-teamwork with all aspects of marketing, monetization, compliance, features, and products

What skills do you need?

• At least 2 years VIP Management experience with a proven ability to manage high-profile clients, deliver personalized service, and exceed expectations in fast-paced environments
• Fluent English, both in written and verbal communication is a must
• Spanish and/or Portuguese both in written and verbal communication would be considered an asset
• Work in shifts (including night shifts)
• Strong analytical and operational skills
• Excellent communication and interpersonal skills; build a relationship with the players
• Technical & analysis skills (Excel, CRM platforms and analysis platforms)
• Deep understanding of the gaming ecosystem
• Positive attitude and a desire to learn and grow

E ligibility to work in the EU is a must
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