Job Description

Position: Live in Resident Manager

Location: Gowanus, Brooklyn

Building Use: Retail, Residential, Amenities

Building Size: 200,000 GSF / 133 Units, approximately 15,000 sq ft of retail

Job Summary:

The Resident Manager will live onsite and will be responsible for launching a new building and then overseeing the day-to-day operations, maintenance, and staff of this brand-new luxury mixed-use property in Gowanus, Brooklyn. In the beginning, this person will be instrumental in coordinating the handoff from Construction to the Property Management and Operations team for the initial lease-up of the building.

The role includes ensuring the smooth functioning of the building’s residential, retail, and amenity spaces, while maintaining a high level of tenant satisfaction and operational efficiency.

Key Responsibilities:

Building Operations:

• Manage and oversee all building systems, including HVAC, electrical, plumbing, elevators, etc
• Conduct routine inspections of the property, addressing any maintenance or safety concerns promptly.
• Ensure compliance with local regulations and building codes.
• Manage the building’s security systems, including access control and surveillance.

Resident & Tenant Relations:

• Serve as the primary point of contact for all residents and tenants, addressing concerns, complaints, and maintenance requests in a timely manner.
• Ensure smooth move-ins and move-outs for residential tenants.
• Conduct move-out inspections with residents, identifying necessary repairs and coordinating unit turns with vendors
• Ensure apartments are move-in ready by overseeing cleaning, repairs, painting, and other preparations for new residents
• Coordinate as needed with retail tenants to ensure their operational needs are met.

Staff Management:

• Supervise on-site staff, including maintenance, porters, and concierge.
• Schedule and coordinate staff shifts to ensure continuous coverage.
• Approve staff hours and review time clock submissions to ensure accurate payroll processing
• Provide training and development to enhance staff performance.
• If building transitions to unionized staff, manage union relations and ensure compliance with collective bargaining agreements
• Manage relationships with unionized employees by ensuring compliance with union agreements, addressing any grievances in a timely manner, and working closely with union representatives to maintain a cooperative work environment

Vendor & Contractor Management:

• Coordinate and manage third-party vendors for maintenance, repairs, cleaning services, landscaping, and other outsourced services as needed
• Obtain quotes and oversee contractor work to ensure high-quality results.

Amenities Management:

• Oversee the maintenance and functionality of shared amenities such as fitness centers, rooftop lounges/pools, and other common areas.
• Ensure that amenities are clean, well-maintained, and fully operational for residents’ use.

Budgeting & Financial Oversight:

• Assist with budget planning, including cost projections for repairs, maintenance, and capital improvements.
• Manage and track expenditures related to building operations.
• Monitor utility consumption and implement energy-saving initiatives where possible.

Emergency Response:

• Be on-call for building emergencies, including, but not limited to, plumbing, electrical, or life-safety issues.
• Develop and maintain emergency preparedness plans and ensure staff and residents are aware of protocols.

Requirements:

• Proven experience in luxury residential and mixed-use property management.
• Knowledge of building systems, maintenance, and operations.
• Strong leadership and communication skills.
• Ability to work with vendors, contractors, and a diverse tenant base.
• Familiarity with local building codes, safety regulations, and compliance requirements.
• Availability to respond to emergencies on a 24/7 basis, given the live-in nature of the position
• Proficiency in property management software systems such as Yardi, Building link, etc.

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