Job Description

Overview

At NCHFA, we provide safe, affordable housing opportunities to enhance the quality of life of North Carolinians. We are a self-supporting public agency that, since its creation by the General Assembly, has financed more than 310,700 affordable homes and apartments.

Residency

Must be a resident of North Carolina

Location

Remote/Hybrid allowed

Group

The Finance group consists of the Accounting team, the Bonds and Mortgage Loan Accounting team and the Mortgage Loan Servicing team. Mortgage Loan Servicing is responsible for servicing all Agency loans, with the exception of loans associated with its current and former first mortgage loan programs, which are handled by external servicers. Mortgage Loan Servicing responsibilities include payment processing, customer service, collections, lien releases, preparing subordinations and loan modifications, monitoring delinquencies. The team also monitors single-family properties for occupancy and monitors multi-family properties for adequate insurance coverage.

In loan servicing, you’ll gain exposure to various types of non-traditional mortgage products. This diverse exposure can help expand your knowledge of the financial industry and provide you with a well-rounded skill set. Are you a loan servicing professional and would enjoy using skills help North Carolinians achieve and sustain homeownership? If you are ready for a rewarding career at a dynamic, mission-driven organization that emphasizes life-work balance, apply today!

In-office Requirements

Occasional in office as required

Salary Range

$85,450 – 106,315

Main Objectives

1. Leverages loan servicing expertise to achieve departmental goals

- A significant portion of time is spent performing senior level individual contributor tasks that may include analysis, review and approval of end of day cash balancing, incoming call monitoring and analysis, analysis of quality control of loan servicing system data reports, key loan servicing production and exception reports, or in a support/back-up capacity due to team members absences or training gaps.

- May supervise junior staff who perform tasks such as payment processing, customer service, multifamily insurance tracking, bankruptcy, occupancy and foreclosure, payoff quotes or subordinations.

- Responsible for leading operational objectives and leads team projects.

- Acts as mentor to the team, ensures team is meeting deadlines and resolves issues such as those related to daily payment processing reconciliation, loan level data quality and borrower disputes regarding loan terms.

- Serves as a technical subject matter expert related to loan servicing policies, procedures, and business systems to provide support and resolution to day-to day matters such as business system technical and procedural processing issues and borrower disputes.

- Analyzes the team’s workflow, processes and policies to develop and implement change to improve operational efficiency.

2. Hiring, leading and developing team members to maximize productivity and support the Agency’s mission

- Developing foundational management skills through experience, formal training and mentoring. May supervise 1 to 2 direct reports.

- May supervise junior staff using established policies and management guidance. Developing ability to delegate effectively. Acts as a role model and is learning how to set goals and manage day-to day performance and schedules of direct reports. Seeks guidance from management in complex situations such as management of poor performance and staff conflict.

- Provides regular coaching and feedback to direct reports and is learning how to utilize the Agency provided professional development framework. Conducts performance reviews with guidance from management. Provides recommendations for decisions related to hiring, promotions, and terminations.

3. Utilizing loan servicing technical expertise and knowledge of systems and standards to maximize operational controls and mitigate risk

- Has advanced knowledge and understanding of external loan servicing related business systems such as PACER (Public Access to Court Electronic Records), County Tax and GIS (Geographical Information System) and Register of Deeds and learns internal systems such as FICS, HOS, MistrData and Lien Release.

- Recognizes how new and updated loan servicing laws and regulations impact policies and procedures and makes recommendations for operational changes needed to comply. Advanced ability to identify gaps in processes and make recommendations that increase utilization of system functionality, automate manual processes or mitigate risk. Actively coaches direct reports and frequently shares knowledge related to loan servicing standards, systems and regulations and trains others within the team.

- Demonstrates advanced knowledge of the servicing system and is seen as a technical expert for the team. Leverages expertise to perform tasks such as: preparing advanced loan-level and process-oriented quality control analysis, loan-level portfolio reconciliations and exception resolution.

- Acts as a liaison to servicing system provider to obtain answers to questions regarding system functionality and to develop customized programming to enhance loan servicing processes.

- Provides guidance to other team members on servicing system navigation, report writing such as portfolio reconciliation and performance reports, and resolutions of complex issues related to payment processing and loan-level reconciliations.

- Has broad knowledge and understanding of Agency lines of business systems such as MistrData, HOS, Lien Release, HPP, Fund Control, Navigator, Asset Management and RPM.

- Relies on advanced knowledge and experience to produce key performance dashboard reports that highlight Loan Servicing performance on key tasks such as payment processing, collections, lien release and responding to electronic borrower inquiries for distribution to CFO, reconciling the loan level portfolio, recording cash transactions, and process data imports to the loan servicing systems. Analyzes data and trends to detect potential workflow backlogs and process related anomalies. Implements resource allocation changes or procedural enhancements to prevent potential backlogs and mitigate risk.

- Leverages broad experience and knowledge to resolve complex issues. Develops written loan servicing procedures and ensures that current procedures are reviewed and align with actual process steps.

Education & Experience

Bachelor’s degree in a related field such as business administration, finance or accounting and 8+ years of experience in loan servicing or related field is required.

Will consider an equivalent combination of relevant education and experience.

Knowledge, Skills, & Abilities

· Advanced knowledge and understanding of loan servicing concepts, standards and regulations.

· Advanced experience working with automated loan servicing systems and the ability to extract and analyze loan servicing data.

· Advanced understanding of basic financial concepts such as budgeting, cash to deposit reconciliations and basic accounting concepts such as debits and credits.

· Serve as a subject matter expert to the team and the organization.

· Experienced professional with advanced understanding of loan servicing concepts and standards, as well as advanced knowledge of industry practices and regulations such as Consumer Financial Protection Bureau (CFPB), Fair Debt Collection laws and government insuring entity (FHA, VA and USDA) servicing requirements that govern loan servicing processing.

· Excellent ability to multi-task and lead projects.

· Excellent leadership skills with team and with external partners.

· Intermediate to advanced working knowledge of Excel; intermediate knowledge of Microsoft Word, Outlook and Teams.

· Excellent written and verbal communication skills and including the ability to speak and write in a professional manner.

· Excellent time management, problem solving and independent decision-making skills.

Salary is commensurate with relevant education and experience

Benefits

Major Medical > Dental> Vision> Health Care FSA> Dependent Day Care FSA> Cancer> Critical Illness> Disability (long and short-term) > Voya Travel Assistance> Term Life> Accidental Death & Dismemberment> Accident> Voluntary 401k & 457> Teachers’ and State Employees Retirement System (PENSION!) > Continuing Education> Professional Development> Annual Longevity Check (at service milestones)

Paid Time Off: 12 holidays + Accrued Vacation> Sick> Personal> Community Service/Parental> Personal Observance> Bereavement> FMLA> Family Illness Leave> Paid Parental Leave

Job Number

135

Closing Date

Open Until Filled

Resume

Required

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