Language Interpreter - Cantonese/Mandarin/Vietnamese Job at BIG Language Solutions, Houston, TX

d1VyRmw3M01QUjMva3NkVDVkQ3prYjc2d2c9PQ==
  • BIG Language Solutions
  • Houston, TX

Job Description

Job Title: Language Interpreter – Cantonese/Mandarin/Vietnamese

Department: Customer Support / Language Services

Location: 5177 Richmond Ave. Suite. 300, Houston, TX 77056

Job Type: Full-time

Pay: $22-$24

Shift: Monday through Friday(CST working hours)

Reporting To: Call Center Manager

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Mandarin/Vietnamese and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

  • Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
  • Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
  • Accurately relay information without adding, omitting, or distorting the meaning.
  • Handle confidential and sensitive information with discretion and professionalism.
  • Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
  • Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
  • Adhere to call handling metrics , quality benchmarks, and compliance requirements.
  • Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

  • Fluency in Cantonese/Mandarin/Vietnamese and Second Language – English spoken
  • Minimum 1-2 years of experience in an international call center , preferably dealing with U.S. customers .
  • Prior experience in language interpretation is highly preferred.
  • Excellent listening, retention, and note-taking skills .
  • Strong interpersonal and communication skills , with the ability to maintain a professional tone.
  • Ability to work in a fast-paced , high-pressure environment.
  • Basic understanding of cultural sensitivities and appropriate communication etiquette.
  • Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications:

  • Bachelor's degree in any discipline.

Think global. Think BIG.

Visit us:

Linkedin:

Job Tags

Full time, Monday to Friday, Shift work,

Similar Jobs

Liberty Health

HOSPICE AIDE - CNA Job at Liberty Health

 ...HOSPICE AIDE - CNA Burlington-NC-27215-United States Liberty Cares With Compassion At Liberty Hospice...  ...acute care or custodial setting. Documented proof at least 75 certified education hours. Ability to independently organize work and... 

Smart IT Frame LLC

Mainframe Tester Job at Smart IT Frame LLC

 ...Role: Mainframe Tester Location: South Lake, TX (Day 1 Onsite) Type: Fulltime Required Skills Strong understanding of Mainframe systems (IBM z/OS, CICS, DB2, COBOL, JCL, VSAM, etc.). Hands-on experience with version controller tools like CA Endevor/Changeman... 

Addison Group

Credentialing Specialist Job at Addison Group

Job Title: Credentialing Specialist Location: Cherry Hill, NJ (Remote) Industry: Healthcare Administration Pay: $24 - $27 / Hour Based on Experience Benefits: H ealth, Dental, Vision, and 401(k) About Our Client: Addison Group is partnering with a growing...

Grand + Benedicts Retail Displays

Warehouse Manager Job at Grand + Benedicts Retail Displays

 ...and discover a career where your talents are celebrated. Apply now and become part of our enduring legacy. About the Role - The Warehouse Manager performs the following: Oversee all warehouse operations, providing supervision and direction to warehouse personnel.... 

DSV - Global Transport and Logistics

Freight Forwarder, Air Export Gateway Job at DSV - Global Transport and Logistics

 ...is local and close to our customers. Read more at Location: Torrance, CA Division:Air & SeaUS Job Posting Title: Freight Forwarder, Air Export GatewayTime Type: Full Time Summary A Freight Forwarder is responsible for managing and coordinating...