IVR Architect-W2 Job at Acunor, Troy, MI

eGszRWtMUEtOQnovbDhwVjZOZTVtYnY1
  • Acunor
  • Troy, MI

Job Description

Job Title: IVR-Architect-W2

Location: Troy, MI - Onsite

Job Summary:

We are seeking an experienced Architect with 10 to 14 years of expertise in IVR technology to join our team. The ideal candidate will be responsible for designing and implementing innovative IVR solutions to enhance customer experience. This role requires in-depth knowledge of IVR systems, strong technical skills, and the ability to work in a hybrid work model during day shifts. No travel is required.

Key Responsibilities:

  • Lead the design and development of IVR solutions to meet business requirements.
  • Oversee the implementation and integration of IVR systems with existing infrastructure.
  • Provide technical expertise in IVR technology and best practices.
  • Collaborate with cross-functional teams to analyze requirements for IVR projects
  • Develop detailed technical documentation for IVR solutions.
  • Ensure the scalability and reliability of IVR systems.
  • Conduct regular performance assessments and optimizations.
  • Troubleshoot and resolve IVR-related issues.
  • Stay updated with latest IVR trends and advancements.
  • Mentor and guide junior team members in IVR technology.
  • Ensure compliance with industry standards and regulations.
  • Contribute to the continuous improvement of IVR processes.
  • Communicate effectively with stakeholders to provide updates on project progress and challenges.

Required Skills:

  • Technical Skills: IVR Technology & Custom Service Solutions
  • Domain Skills: Strong understanding of IVR system architecture & best practices

Certifications (Preferred):

  • Certified IVR Specialist
  • Certified Call Center Manager

Job Tags

Shift work,

Similar Jobs

AllView Real Estate

Senior Business Development Manager Job at AllView Real Estate

 ...companies in Southern California and boasts an industry-leading average client review rating of over 4.65 Stars with 400+ reviews across online rating sites and a client NPS score of over 80. AllView is recognized as one of the leading Real Estate and Property Management... 

Leeds Professional Resources

Project Manager Job at Leeds Professional Resources

 ...Job Title: Project Manager Location: Charlotte, North Carolina Job Overview: We are seeking a skilled HVAC Commercial Project Manager to oversee our projects in Charlotte, NC. The ideal candidate will manage all aspects of HVAC system installations, ensuring... 

The Goodkind Group, LLC

Junior Planner/Sales Assistant Job at The Goodkind Group, LLC

 ...Position: Junior Planner / Sales Assistant Overview Were looking for a numbers-driven Junior Planner to support the Swimwear division. This role is ideal for someone analytical, detail-oriented, and comfortable working with large data sets. You will work closely... 

Guardian Angel Senior Services

Home care for senior citizens. HHA. LNA. Homemaker Job at Guardian Angel Senior Services

 ...FLEXIBLE SCHEDULES + FREE TRAINING! Start your career as a Home Health Aide or LNA with Guardian Angel Senior Services . No degree needed just compassion, dependability, and a desire to help others live safely at home. &##128222; (***) ***-****&##128187; Apply... 

Bernard Nickels & Associates

Data Entry Specialist Job at Bernard Nickels & Associates

 ...Job Title: Hard Copy Data Entry Work Type: Seasonal / Temporary Location: Mason, OH (Hybrid 23 days onsite per week, no exceptions) Hours: Full-time Start Date: ASAP Pay Rate: $20/hr Background check and 5-panel drug screening required Job...