Job Description

Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients' needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

As an Intensive Outpatient Program (IOP) Services Coordinator at PsychPlus, you will play a vital role in overseeing the day-to-day operations of our IOP programs. You will be responsible for ensuring the seamless coordination of services, patient care, compliance with regulatory requirements, and supporting the clinical team. Your work will directly contribute to providing high-quality mental health care to our patients, ensuring they receive the support they need in their journey to wellness.

Responsibilities

• Coordinate and manage all aspects of the Intensive Outpatient Program (IOP), including scheduling, patient intake, and program facilitation.
• Serve as the primary point of contact for patients, families, and referral sources, ensuring clear communication and exceptional service.
• Ensure compliance with state and federal regulations, accreditation standards, and company policies.
• Work closely with clinicians, therapists, and administrative staff to optimize patient care and program efficiency.
• Monitor patient progress and collaborate with the clinical team to adjust treatment plans as necessary.
• Maintain accurate documentation, reports, and records of program activities and patient outcomes.
• Assist with program evaluation, data collection, and quality improvement initiatives to enhance service delivery.
• Provide support in hiring, training, and onboarding new staff members in the IOP program.
• Facilitate group sessions as needed, ensuring a supportive and structured therapeutic environment.
• Coordinate with insurance providers and billing teams to ensure accurate and timely processing of claims and authorizations.

Requirements

• Bachelor’s degree in psychology, social work, healthcare administration, or a related field; Master’s degree preferred.
• Minimum of 2+ years of experience in mental health services, behavioral health, or outpatient program coordination.
• Strong understanding of mental health treatment modalities, including Intensive Outpatient Programs (IOP) and Partial Hospitalization Programs (PHP).
• Knowledge of healthcare regulations, HIPAA compliance, and accreditation standards.
• Excellent communication and interpersonal skills to effectively work with patients, families, and a multidisciplinary team.
• Ability to manage multiple tasks, prioritize workload, and adapt to a fast-paced healthcare environment.
• Strong organizational skills with a keen attention to detail and commitment to maintaining accurate records.
• Proficiency in electronic medical records (EMR) systems and Microsoft Office Suite.
• Experience in insurance authorization and billing procedures is a plus.
• Passion for mental health care and a commitment to improving patient outcomes.

Perks

Our goals are to find the best, attract the best, and offer a competitive salary—which is why we prioritize the quality of the hire over the number of hires. We offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy. We are excited to tell you about a few "perks” we offer that are unique to PsychPlus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $65,000 - $85,000 annually at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other PsychPlus Health-sponsored benefits.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at PsychPlus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of the day, our team is committed to helping you succeed at PsychPlus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at PsychPlus, please go directly to our Careers Page:

PsychPlus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, PsychPlus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with PsychPlus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At PsychPlus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

PsychPlus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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